Omnipod® 5 FAQs:
Answers to top questions about everyday use of the Omnipod 5 System, curated by the Product Support Team.
My Omnipod 5 App shows a “No Pod Communication” message and is beeping. What should I do?
What do I do if I’m having Dexcom G6 Transmitter issues?
Why is my Pod deactivating unexpectedly? Can I fix this?
My Omnipod® 5 App is displaying “Omnipod 5 App error”. What do I do?
I’m getting an error linking my Glooko® in PodderCentral®. What can I do?
How do I switch from the Omnipod 5 Controller to the Omnipod 5 App on a compatible smartphone?* (new Omnipod 5 user)
How do I switch from the Omnipod 5 Controller to the Omnipod 5 App on a compatible smartphone?* (existing Omnipod 5 user)
Can I use both the Omnipod 5 Controller and my personal compatible smartphone* to control the Omnipod 5 System?
My Omnipod 5 Controller is not charging as expected. What should I do?
*For a list of compatible smartphone devices visit omnipod.com/compatibility.
Can I get a Pod replaced if I am unable to use it for a full session?
What if I’m still getting higher than usual glucose levels after starting with Omnipod 5?
What are my next steps if I’m seeing minimal improvements after starting Omnipod 5?
Setup & Training
How do I get trained on my Omnipod 5 System?
Is there anything I can do to prepare for Omnipod 5 training?
Looking for more?
Become a pro on Omnipod with this 3‑episode series on the Juicebox Podcast.
Watch this video to learn how Omnipod 5’s algorithm works to adjust insulin delivery and adapts to your unique needs.