Omnipod® 5 FAQs:
Troubleshooting

Answers to top questions around everyday use of the Omnipod 5 Automated Insulin Delivery System, curated by the Product Support Team. Includes topics like Connectivity, Glucose Control, Alarms, and more.

I’m getting an error that my Controller is unable to communicate with my Pod. What should I do?

I’m getting a communication error when trying to activate my Pod. What should I do?

I’m getting an error that my Dexcom G6 transmitter was not found. What should I do?

My glucose levels are running higher than usual since starting on Omnipod 5. What can I do about this?

I’ve followed these key practices and am not seeing improvements. Now what?

My Omnipod 5 Pods are unexpectedly deactivating, what can I do?

How do I get trained on my Omnipod 5 System?

Is there anything I can do to prepare for Omnipod 5 training?

How do I switch from the Omnipod 5 Controller to the Omnipod 5 App on a compatible smartphone*? (new Omnipod 5 user)

How do I switch from the Omnipod 5 Controller to the Omnipod 5 App on a compatible smartphone*? (existing Omnipod 5 user)

Can I use both the Omnipod 5 Controller and my personal compatible smartphone* to control the Omnipod 5 System?

Still have questions about Omnipod 5?

Click here to access the main FAQ page.

*For a list of compatible smartphone devices visit omnipod.com/compatibility.

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