Omnipod® 5 FAQs:
Troubleshooting
Answers to top questions about everyday use of the Omnipod 5 System, curated by the Product Support Team.
Device Connectivity
My Omnipod 5 App shows a “No Pod Communication” message and is beeping. What should I do?
What do I do if I get a “Transmitter Not Found” or “Missing Sensor Values” notice? (Dexcom G6)
What do I do if I get a "Sensor not found" or "Missing sensor values" notice (Dexcom G7)?
What do I do if I get a "Pod Not Compatible" message?
How can I tell if my Omnipod® 5 Pods are compatible with both Dexcom G6 and Dexcom G7?
How can I tell if my Omnipod® Pods are compatible with the Dexcom G6 CGM only?
What is the Pod Shut-Off feature and why does it cause my Pod to deactivate?
My Omnipod® 5 App is displaying “Omnipod 5 App error”. What do I do?
How do I switch from the Omnipod 5 Controller to the Omnipod 5 App on a compatible smartphone?* (new Omnipod 5 user)
How do I switch from the Omnipod 5 Controller to the Omnipod 5 App on a compatible smartphone?* (existing Omnipod 5 user)
Can I use both the Omnipod 5 Controller and my personal compatible smartphone* to control the Omnipod 5 System?
My Omnipod 5 Controller is not charging as expected. What should I do?
*For a list of compatible smartphone devices visit omnipod.com/compatibility.
Omnipod Support
I just received a text message from Omnipod StayConnected. Is this from Insulet?
Can I get a Pod replaced if I am unable to use it for a full session?
Can I chat with a live agent online instead of calling in for Support?
How do I find my Omnipod® ID and reset my password?
Glucose Levels
What if I’m getting higher than usual glucose levels after starting with Omnipod 5?
Where can I learn more about managing glucose on Omnipod 5?
Looking for more?
Contact Us
Podders can reach out to our Customer Care team using the Contact Us form or by calling 1‑800‑591‑3455. We’re available 24/7.
Omnipod 5 Pro Tip Series Podcast
Become a pro on Omnipod with this 3‑episode series on the Juicebox Podcast.
SmartAdjust Technology 101
Watch this video to learn how Omnipod 5’s algorithm works to adjust insulin delivery and adapts to your unique needs.