Omnipod® 5 FAQs:
Answers to top questions about everyday use of the Omnipod 5 System, curated by the Product Support Team.
My Omnipod 5 App shows a “No Pod Communication” message and is beeping. What should I do?
What do I do if I get a “Transmitter Not Found” or “Missing Sensor Values” notice?
What is the Pod Shut-Off feature and why does it cause my Pod to deactivate?
My Omnipod® 5 App is displaying “Omnipod 5 App error”. What do I do?
I’m getting an error linking my Glooko® in PodderCentral®. What can I do?
How do I switch from the Omnipod 5 Controller to the Omnipod 5 App on a compatible smartphone?* (new Omnipod 5 user)
How do I switch from the Omnipod 5 Controller to the Omnipod 5 App on a compatible smartphone?* (existing Omnipod 5 user)
Can I use both the Omnipod 5 Controller and my personal compatible smartphone* to control the Omnipod 5 System?
My Omnipod 5 Controller is not charging as expected. What should I do?
*For a list of compatible smartphone devices visit omnipod.com/compatibility.
I just received a text message from Omnipod StayConnected. Is this from Insulet?
Can I get a Pod replaced if I am unable to use it for a full session?
Can I chat with a live agent online instead of calling in for Support?
What topics, products, and platforms can I 'chat in' about?
Why does my chat end after 10 minutes of inactivity?
What are the days and times I can chat in? Why does it sometimes say "Agents Offline" during operating hours?
What if I’m getting higher than usual glucose levels after starting with Omnipod 5?
Where can I learn more about managing glucose on Omnipod 5?
Setup & Training
How do I get trained on my Omnipod 5 System?
Is there anything I can do to prepare for Omnipod 5 training?
Looking for more?
Become a pro on Omnipod with this 3‑episode series on the Juicebox Podcast.
Watch this video to learn how Omnipod 5’s algorithm works to adjust insulin delivery and adapts to your unique needs.