Omnipod® 5 FAQs:
Unexpected Pod deactivation

What should I do if my Pod is deactivating unexpectedly?

Why does this happen?

If your Pods are deactivating unexpectedly, you may have the Pod Shut-Off feature enabled. The Pod Shut-Off feature is designed to deactivate the Pod if you have not interacted with the Omnipod 5 App for a certain length of time.

You can turn this off. This alert is defaulted OFF, but it can be changed.

Android/Controller

iPhone

Samsung Shut Off Samsung Shut Off
iOS screenshot iOS screenshot

What should you do?

Android/Controller

Omnipod 5 Pod Deactivating Settings Omnipod 5 Pod Deactivating Settings

1. Tap Menu button

2. Select Settings

3. Tap Reminders

Andriod screenshot Andriod screenshot

4. Tap Pod Shut-Off to turn OFF.

Omnipod 5 Pod Deactivating Pod Shut-Off Omnipod 5 Pod Deactivating Pod Shut-Off



iPhone

iOS Reminder iOS Reminder

1. Tap Menu button

2. Tap Reminders

iOS iOS

3. Tap Pod Shut-Off to turn OFF.
 

Confirm that “Pod Shut-Off” is toggled “Off” if you want to prevent your Pods from deactivating.

If you need additional support or understanding on if this feature is right for you, speak with your healthcare provider or call Omnipod Product Support at 1-800-591-3455.

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