Omnipod® 5 FAQs:
Troubleshooting

Try the following steps:

1. Make sure the Dexcom G6 transmitter serial number you entered in the Omnipod 5 App on your Controller matches the number entered in your Dexcom G6 mobile app and the number on your Transmitter. To do this, check the serial number on the Dexcom G6 app in the Menu under “Settings” then “CGM Transmitter”.
2. Make sure the Dexcom G6 receiver is turned off. The Dexcom G6 receiver cannot be used as part of the Omnipod 5 System. You must use the Dexcom G6 mobile app on a compatible smartphone as part of the system.
3. Using the Omnipod 5 App on the Controller go to the Menu then “Manager Sensor”. Delete the transmitter serial number then enter it again. This resets the communication between the CGM and the Pod. It may take up to 20 minutes for values to appear in the Omnipod 5 App.

Learn how to fix “No Pod Communication” message and beeping.

If a communication error occurs during Pod activation, the following options become available:

• DISCARD POD: This should not be your first choice. Select this option to stop attempting to use this Pod.
• TRY AGAIN: Select this option to attempt to re-establish communication.

Even though the Omnipod 5 System is automating insulin delivery, there may still be times when you experience high or low glucose levels. If your glucose levels are higher than usual when starting Omnipod 5, remember these key practices:

• Bolus for all meals and snacks. If you miss bolusing for carbohydrates, Omnipod 5 will increase insulin delivery if it sees a rise in glucose levels, but it may take some time for it to bring glucose back toward your Target Glucose.
• Give correction boluses when needed. The SmartBolus Calculator suggests correction boluses if it determines that additional insulin (outside of the automated insulin delivery) is needed. Try not to override the suggestions given by the System.
• Giving meal and correction boluses when needed will help the System understand your total daily insulin needs and, in turn, update your Adaptive Basal Rate with each Pod change.
• Talk to your healthcare provider about when to bolus for your meals. Delivering insulin 15-20 minutes before eating may help if you are experiencing high glucose levels after meals or snacks.

If you’ve tried this and glucose levels continue to be elevated, talk with your healthcare provider about adjusting your bolus settings. For example, it's common to need changes to your Insulin-to-Carb ratio, generally a lowering of the ratio to receive more insulin before meals. Other bolus settings include Target Glucose, Correction Factor, Duration of Insulin Action, and Reverse Correction.

^{Note: Do not change your settings without adequate training and guidance from your healthcare provider. Initiating and adjusting settings incorrectly can result in over-delivery or under-delivery of insulin, which could lead to hypoglycemia and hyperglycemia. Always follow the advice of your healthcare provider and the User Guide provided with the Omnipod 5 System.}

If your Pods are deactivating unexpectedly, check your Pod shut-off setting to see if it’s toggled on. To check this, go to “Settings”, “Reminders”, “Pod Shut-Off” and confirm that it’s toggled off to prevent this from happening.

Training should be discussed with your health care professional.

To learn more about Omnipod 5 and get ready for your training, visit our page: Omnipod 5 Resources

If your Omnipod 5 Controller is charging slowly, make sure that you’re using the supplied charging cable and adapter. 

If your Omnipod 5 Controller is not charging at all, and you’ve already confirmed that you’re using the supplied charging cable and adapter, we recommend inspecting the Controller’s charging port for debris before charging.