Omnipod DASH® System – Frequently Asked Questions

Many of you have expressed your interest in the Omnipod DASH System. We are thrilled at this response and can’t wait to help simplify diabetes management for you and your loved ones! Here is an update on the Omnipod DASH System and answers to some of the community’s most frequently asked questions. If you don't find the answer you're looking for, please don't hesitate to reach out.

Questions About DASH®

What is the Omnipod DASH System?

Does the Omnipod DASH System allow you to program a zero basal rate?

What is the size of the Omnipod DASH PDM?

What does Bluetooth® wireless technology mean as it relates to the Omnipod DASH System?

Is the Omnipod DASH PDM waterproof? Is the Pod still waterproof?

Will my current Omnipod System Pods work with the new Omnipod DASH System?

Is the Omnipod DASH System Pod the same size as the current Omnipod System Pod?

Does the Omnipod DASH System Pod hold more or less insulin?

Does the Omnipod DASH System Pod still provide up to three days’ worth of insulin?

Can the Omnipod DASH PDM data be uploaded to a data management system?

Which blood glucose meters (BGM) or continual glucose monitors (CGM) can be used with the Omnipod DASH System?

Will the current Omnipod System be discontinued?

Availability

Where do I go to find out if I’m covered for Omnipod DASH®?

What else can I do if Omnipod DASH® is not yet covered by my insurance?

Mobile Apps Availability

I am an Omnipod DASH® and iPhone user and am interested in the Omnipod® mobile apps. How do I access them?

Questions About Omnipod DISPLAY™ and Omnipod VIEW™ Apps

What is the Omnipod DISPLAY™ app?

Is there a way for me to see my Omnipod® data on my smartphone?

What is the Omnipod VIEW™ app?

What is an "iPhone Widget"?

Does the Omnipod DISPLAY™ app integrate with my CGM data?

How often does the Omnipod DISPLAY™ app receive information from the Omnipod DASH® PDM?

What features are available in the Omnipod DISPLAY™ app?

Can I use the Omnipod DISPLAY™ app to manage my insulin delivery?

How can I invite others to view my Omnipod DASH® PDM information?

How do I ensure my data is securely sent to Viewers?

Can I connect to more than one DASH® PDM using the Omnipod DISPLAY™ app?

Which smartphone models are compatible with the Omnipod DISPLAY™ app?

Is the Omnipod DISPLAY™ app available for Android devices?

Will I see PDM notifications and alarms on my smartphone?

From the DISPLAY™ app, can I remove a Viewer of my PDM data?

"Find my PDM" work?

Is the Omnipod DISPLAY™ app or Omnipod VIEW™ app available on the Apple Watch?

How often does the Omnipod VIEW™ app receive information from the PDM?

What features are available in the Omnipod VIEW™ app?

Can I use Omnipod VIEW™ app to manage my insulin delivery?

What is the difference between the Omnipod DISPLAY™ app and the Omnipod VIEW™ app?

Is the Omnipod VIEW™ app supported on all Apple iPhones?

Can I install the Omnipod DISPLAY™ app and the Omnipod VIEW™ app on my iPad?

What time zone is used for the time displays? Will the Omnipod DASH® PDM update the clock when in a new time zone?

How can I stop Viewing a specific Podder's™ data after accepting the invitation?

Do I need to have my DASH® PDM with me in order to see my data on my smartphone using the Omnipod DISPLAY™ app?

Is there a way for me to view my Podder's™ Omnipod DASH® System data on my phone, like the Dexcom Share and Follow mobile apps?

Which smartphone models are compatible with the Omnipod VIEW™ app? Can I use the Omnipod VIEW™ app on my tablet or other device?

Is the Omnipod VIEW™ app available for Android devices?

What time zone is used for the time displays on the Omnipod VIEW app?

How I can start using Omnipod VIEW™ to monitor a Podder's™ data?

Why does the Bluetooth® permission request within the Omnipod DISPLAY™ mobile app want to know my location?

I received a DASH® PDM replacement recently. Will my new Omnipod DASH PDM work with the Omnipod DISPLAY and Omnipod VIEW mobile apps?

Spanish Language

Is the CalorieKing Food Library available in Spanish?

My device is currently setup in English or Spanish language, and I would like to switch the language. How do I do this?

Automatic Upload

Can the Glooko® App be used to register for Automatic Upload?

How do I know if my Omnipod DASH® PDM was successful with automatically uploading PDM data to Glooko®?

I do not have an email address available, can I still setup my Omnipod DASH® PDM for Automatic Upload of data to Insulet Provided Glooko®?

If my Omnipod DASH® PDM is not connected to Wi-Fi at midnight, what information will be displayed in my Glooko® account the next time it’s connected to Wi-Fi?

General PDM Functionality

What criteria must be met to check for a software update and if available, download and install the software update?

How do I pair my CONTOUR® NEXT ONE Blood Glucose meter, previously paired with my Omnipod DASH® PDM, to a replacement Omnipod DASH® PDM?

After completing First Time Setup of my new and/or replacement Omnipod DASH® PDM, my PDM restarted and brought me to the home screen. Is this normal?

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