Omnipod® 5 FAQs:
Phone Control

Explore this page for FAQs on how to use your Omnipod 5 System with a compatible smartphone*.

*For a list of compatible smartphone devices visit omnipod.com/compatibility.

Omnipod 5 App for iPhone

When will the Omnipod 5 App for iPhone be available?

If I start on Omnipod® 5 with the Controller today, will I be able to switch to the Omnipod® 5 App for iPhone if desired?

Why will the Omnipod 5 App for iPhone be compatible with Dexcom G6 only?

When will the Omnipod 5 App for iPhone be compatible with the Dexcom G7 CGM?

What iPhone models will the Omnipod 5 App for iPhone be compatible with?

Will I need a prescription to download the Omnipod 5 App on my iPhone? (Existing user)

Will I need a prescription to download the Omnipod 5 App on my iPhone? (New user)

How do I get started on the Omnipod 5 App for iPhone? (Existing user)

Will I need new Pods when the Omnipod 5 App for iPhone is available?

Will I re-start adaptivity when I switch to the Omnipod 5 App for iPhone?

What does it mean to re-start adaptivity when transitioning to the Omnipod® 5 App for iPhone?

How do I transfer my settings from an Insulet provided Controller or Android compatible smartphone to the Omnipod® 5 App for iPhone?

Will I use my current Omnipod® ID to log in to the Omnipod® 5 App for iPhone?

Will I need additional training to transition from the Omnipod® 5 Controller or compatible Android smartphone to the Omnipod® 5 App for iPhone?

Do I need to change my Pod when I transition from the Controller or compatible Android smartphone to an iPhone?

Do I need to change my Dexcom G6 when I transition to my iPhone?

What do I do with my Controller after I start on the Omnipod 5 App for iPhone?

Is the Omnipod® 5 App for iPhone available in Spanish?

Omnipod 5 App for Android

What phone models are impacted by the Android 15 update?

When can I update to Android 15 on my phone?

Do I have to update to Android 15 to use the Omnipod® 5 App?

What do I do if my phone automatically updates or if I choose to update my phone to Android 15?

Will Android 15 impact my insulin delivery or insulin delivery settings?

What is "Private Space" and how does it affect the Omnipod® 5 App?

Can I still use Private Space for other apps?

What is the App Archiving feature offered in the new Android 15 update?

I have been notified that the Omnipod 5 App update is available for Android compatible smartphones - why can't I see it in the Google Play Store?

How do I install the Omnipd 5 App v3.0.1 on my Android compatible smartphone?

Where can I learn more about Omnipod 5 App updates?

What are the recommended Android phone settings?

Using the Omnipod 5 App on a Compatible Smartphone

What does it mean when a smartphone is compatible with Omnipod 5? Is it the operating system and the phone model?

How do I determine if my phone is compatible with the Omnipod 5 System?

Why are certain phones being removed from the list of compatible smartphones for the Omnipod 5 App?

If I have a compatible smartphone, how do I start using it to control the Omnipod 5 System?

Is a separate prescription from my healthcare provider needed to use the Omnipod 5 App on my personal smartphone?

Can I use both the Omnipod 5 Controller and my personal compatible smartphone* to control the Omnipod 5 System?

What happens in the event I lose or break my personal smartphone?

Will using the Omnipod 5 App have an impact on the battery life of my smartphone?

Can I use my phone normally while delivering insulin?

Will cell phone signal or connectivity quality have an impact on insulin delivery functions?

What if I need to upgrade or change my smartphone? Will my settings be saved in the Omnipod 5 App itself?

Does updating the Omnipod 5 App on my compatible smartphone impact insulin delivery?

Will the Omnipod 5 App still work on my phone if I download a new Operating System that becomes available?

Switching between compatible devices

How do I switch from the Omnipod 5 Controller to the Omnipod 5 App on a compatible smartphone?* (new Omnipod 5 user)

How do I switch from the Omnipod 5 Controller to the Omnipod 5 App on a compatible smartphone?* (existing Omnipod 5 user)

Looking for more?

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Contact Us

Podders can reach out to our Customer Care team using the Contact Us form or by calling 1‑800‑591‑3455. We’re available 24/7.

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Omnipod 5 Device Compatibility ​

Learn more about monitoring your glucose levels and insulin dosing from your compatible smartphone.*

*Visit omnipod.com/compatibility for a full list of compatible smartphones.
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Still have questions about Omnipod 5?

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