Omnipod® 5 FAQs:
Phone Control

Smartphone compatibility is defined at two levels: the phone model and the operating system. In order to use your personal smartphone to control the Omnipod 5 System, you’ll need to have both a compatible phone model and operating system that is on our compatibility list. Our compatibility list can be found at www.omnipod.com/compatibility.

When a new phone model becomes compatible with the Omnipod 5 System, we will update the compatibility list which can be found at www.omnipod.com/compatibility. 

If we identify a potential issue that may interfere with a user’s ability to login and/or use the Omnipod 5 App, that phone model(s) will be removed from this list. We recommend that anyone using or looking to buy a compatible smartphone refer to the models listed on this page at www.omnipod.com/compatibility or use the Omnipod 5 Controller

Before the first time using the Omnipod 5 App on your smartphone, you will need to first login to the provided Omnipod 5 Controller with your Omnipod ID. If you do not have an Omnipod ID, you can go to http://www.omnipod.com/setup to create an ID. Once you have established an Omnipod ID, walk through the login steps on the provided Omnipod 5 Controller. This initial login on the Controller will establish your account and you can now login to the Omnipod 5 App on your phone with the same Omnipod ID.

No, there is no separate prescription required to use your compatible smartphone to control the Omnipod 5 System.

You will only be able to use either the provided Omnipod 5 Controller or the Omnipod 5 App on your compatible smartphone at a single time to control the Omnipod 5 System. If you decide later to use a different smartphone or go back to the Controller, neither adaptivity from the algorithm nor any insulin delivery history or settings will transfer over. Before switching devices, it's recommended that you upload your most recent Omnipod 5 data to Glooko®. Please also write down your settings from the Omnipod 5 App to enter into the new device.

If you're wearing a Pod, you'll need to deactivate it and activate a new one, since the Pod cannot communicate with two devices at one time. If possible, wait to switch between devices until a scheduled Pod change.

*Our compatibility list can be found at www.omnipod.com/compatibility

If you are using your compatible personal smartphone to control the Omnipod 5 System and it breaks, becomes lost or stolen, you'll be able to switch to the Insulet-provided controller. You will need to start setup again on the provided controller.

The Omnipod 5 App has been optimized and should not have an impact on your smartphone's battery life. The Omnipod 5 Pod and Dexcom G6 CGM are in continuous communication but the mobile app only wakes and checks for Pod status periodically using Bluetooth low energy which is designed to not drain the battery. In addition, internet connection is only established on-demand when certain functionality, like update checks are needed, and therefore is used infrequently and should not impact smartphone battery life.

We have designed the Omnipod 5 App so that you can use your phone as intended while receiving continuous insulin therapy. For example, you do not need to stay in the App while a bolus is being delivered or while you have the Activity feature in use. It is, however, advised that you complete your intended task, such as a bolus or basal changes, by verifying the confirmation message on your screen before leaving the app.

The Omnipod 5 App sends and receives information from the Pod using Bluetooth wireless technology and therefore cellular connectivity does not impact insulin delivery.

At this time, users are unable to transfer settings from one device to another. Before starting Omnipod 5 using a new mobile device or Insulet provided controller, it is recommended that you upload your most recent Omnipod 5 data to Glooko®. Within Glooko there is a settings sheet that will summarize your Omnipod 5 settings for you to input into your new device. 

The Omnipod 5 App update will not impact insulin delivery settings or your adaptivity from the algorithm. Normal use of the System will resume upon completion of the update from your compatible device. Please note, if you uninstall and reinstall the App you will lose your insulin settings and adaptivity from the algorithm.

If you are using your compatible personal smartphone to control the Omnipod 5 System, you’ll be able to continue using the Omnipod 5 App after you’ve updated your Operating System. The Pod will continue delivering insulin and will re-establish connection with the Omnipod 5 App once the update is complete.

If testing is not yet complete on a new Operating System, a notification will display once per day until testing is complete.

For a list of compatible Operating Systems visit omnipod.com/compatibility

The Omnipod 5 App is available for download on compatible smartphones and may be used to control the Omnipod 5 System. The Omnipod 5 App is compatible only with certain mobile devices and operating systems. *Please check our compatibility guide at omnipod.com/compatibility for more information about device compatibility.

Before using the Omnipod 5 App on your compatible smartphone, you'll need to first sign in to the Omnipod 5 Controller with your Omnipod ID. If you do not have an Omnipod ID, you can go to omnipod.com/setup to create one. After you've established an Omnipod ID, walk through the sign-in steps on the Omnipod 5 Controller. This initial sign-in on the Controller will establish your account, and you can now sign in to the Omnipod 5 App on your compatible smartphone with the same Omnipod ID. This is a one-time process required before you can use the Omnipod 5 App on your compatible smartphone.

If you're wearing a Pod and need to switch devices, you'll need to deactivate it and activate a new one, since the Pod cannot communicate with two devices at one time. If possible, wait to switch between devices until a scheduled Pod change.

Please note: When switching from the Controller to a compatible smartphone, neither adaptivity from the algorithm nor any insulin delivery history or settings will transfer over. Before switching devices, it's recommended that you upload your most recent Omnipod 5 data to Glooko®. Please also write down your settings from the Omnipod 5 Controller to enter into the Omnipod 5 App on your compatible smartphone.

The Omnipod 5 App is available for download on compatible smartphones and may be used to control the Omnipod 5 System. The Omnipod 5 App is compatible only with certain mobile devices and operating systems. *Please check our compatibility guide at omnipod.com/compatibility for more information about device compatibility.

If you're wearing a Pod and need to switch devices, you'll need to deactivate it and activate a new one, since the Pod cannot communicate with two devices at one time. If possible, wait to switch between devices until a scheduled Pod change.

Please note: When switching from the Controller to a compatible smartphone, neither adaptivity from the algorithm nor any insulin delivery history or settings will transfer over. Before switching devices, it's recommended that you upload your most recent Omnipod 5 data to Glooko. Please also write down your settings from the Omnipod 5 Controller to enter into the Omnipod 5 App on your compatible smartphone.

If you are currently using the Omnipod 5 App on your compatible phone there will be no impact to your adaptivity after running the Omnipod 5 App software update.

If you are transitioning from the dedicated Controller to smartphone control, then you will be required to start setup again and re-enter your settings, restarting adaptivity. Automated insulin delivery in the first Pod is initiated based on user-selected basal rate profiles and then adapts over time by tracking insulin delivered by the system. With each new Pod activation, the system adapts insulin delivery based on physiological needs and total daily insulin (TDI) delivered. After 2-3 Pod changes, adaptation generally stabilizes, and automated insulin delivery is based on the adaptation.

Insulet has received clearance from the FDA for promotion and commercialization of the Omnipod 5 App for iPhone in the United States. The product is not yet available, and we expect full commercial availability in 2024. To learn more visit https://www.omnipod.com/innovation/iphone.

If you get started on Omnipod 5 using an Insulet provided Controller or compatible Android smartphone, you can download the Omnipod 5 App for iPhone when available. You will need to transfer your settings and will re-start adaptivity when changing devices. We will share more information at Full Market Release.

At the time of launch the Omnipod 5 App for iPhone will be compatible with the Dexcom G6 CGM.

The development of the Omnipod 5 App for iPhone is specific to the product and its interoperability with various sensors. The current Omnipod 5 System integrates with the Dexcom G6 CGM. As soon as we released the Omnipod 5 with Dexcom G6, we quickly focused attention to the integration with Dexcom G7 and are working hard to make this available to the diabetes community as quickly as possible. Once that product is available, we plan to innovate our Omnipod 5 App for iPhone to be compatible.

The Omnipod 5 App for iPhone is being tested for compatibility with a range of iPhone models that run iOS 17 and above. We will share more information and a compatibility list at Full Market Release.

If you are a current Omnipod 5 user you will be able to continue use of your Omnipod 5 Pods compatible with Dexcom G6 CGM when the Omnipod 5 App for iPhone becomes available.

Training materials will be made available to support the Omnipod 5 App for iPhone. We will provide additional details to support transitioning to your iPhone at Full Market Release.

Yes, you will re-start adaptivity when switching from the Omnipod 5 Controller or compatible Android smartphone. We will provide additional details to support transitioning to your iPhone at Full Market Release.

According to the Google Play Store, you may experience a delay of up to 72 hours to access it, depending on your region.

You will receive a notification from the Google Play Store (if enabled) or via the Omnipod 5 App. You can also download the update directly on the Google Play Store app listing.

The Omnipod 5 App relies on some of your smartphone's settings to function. The tables below outline the required and recommended settings to ensure the Omnipod 5 System works as intended. To change your settings on an Android phone, find the Settings app, and then tap the gear icon labeled Settings.

If your compatible smartphone is set to Spanish prior to the 1.1.0 update, the Omnipod 5 App will automatically change to Spanish.

If Spanish is a secondary language in your compatible smartphone prior to the 1.1.0 update, you must make it your primary language in order to use the Omnipod 5 App in Spanish. If you'd like to use your Omnipod 5 App in Spanish but did not have Spanish listed in your language settings before the 1.1.0 software installed, you can still access this feature by uninstalling the Omnipod 5 App from your compatible smartphone, adding Spanish as a listed language in your compatible smartphone settings and reinstalling the Omnipod 5 App. This will reset adaptivity.