Omnipod® 5 FAQs:
Phone Control
Explore this page for FAQs on how to use your Omnipod 5 System with a compatible smartphone*.
*For a list of compatible smartphone devices visit omnipod.com/compatibility.
Omnipod 5 App for iPhone
When will the Omnipod 5 App for iPhone be available?
If I start on Omnipod® 5 with the Controller today, will I be able to switch to the Omnipod® 5 App for iPhone if desired?
Why will the Omnipod 5 App for iPhone be compatible with Dexcom G6 only?
When will the Omnipod 5 App for iPhone be compatible with the Dexcom G7 CGM?
What iPhone models will the Omnipod 5 App for iPhone be compatible with?
Will I need a prescription to download the Omnipod 5 App on my iPhone? (Existing user)
Will I need a prescription to download the Omnipod 5 App on my iPhone? (New user)
How do I get started on the Omnipod 5 App for iPhone? (Existing user)
Will I need new Pods when the Omnipod 5 App for iPhone is available?
Will I re-start adaptivity when I switch to the Omnipod 5 App for iPhone?
What does it mean to re-start adaptivity when transitioning to the Omnipod® 5 App for iPhone?
How do I transfer my settings from an Insulet provided Controller or Android compatible smartphone to the Omnipod® 5 App for iPhone?
Will I use my current Omnipod® ID to log in to the Omnipod® 5 App for iPhone?
Will I need additional training to transition from the Omnipod® 5 Controller or compatible Android smartphone to the Omnipod® 5 App for iPhone?
Do I need to change my Pod when I transition from the Controller or compatible Android smartphone to an iPhone?
Do I need to change my Dexcom G6 when I transition to my iPhone?
What do I do with my Controller after I start on the Omnipod 5 App for iPhone?
Is the Omnipod® 5 App for iPhone available in Spanish?
Omnipod 5 App for Android
What phone models are impacted by the Android 15 update?
When can I update to Android 15 on my phone?
Do I have to update to Android 15 to use the Omnipod® 5 App?
What do I do if my phone automatically updates or if I choose to update my phone to Android 15?
Will Android 15 impact my insulin delivery or insulin delivery settings?
What is "Private Space" and how does it affect the Omnipod® 5 App?
Can I still use Private Space for other apps?
What is the App Archiving feature offered in the new Android 15 update?
I have been notified that the Omnipod 5 App update is available for Android compatible smartphones - why can't I see it in the Google Play Store?
How do I install the Omnipd 5 App v3.0.1 on my Android compatible smartphone?
Where can I learn more about Omnipod 5 App updates?
What are the recommended Android phone settings?
Using the Omnipod 5 App on a Compatible Smartphone
What does it mean when a smartphone is compatible with Omnipod 5? Is it the operating system and the phone model?
How do I determine if my phone is compatible with the Omnipod 5 System?
Why are certain phones being removed from the list of compatible smartphones for the Omnipod 5 App?
If I have a compatible smartphone, how do I start using it to control the Omnipod 5 System?
Is a separate prescription from my healthcare provider needed to use the Omnipod 5 App on my personal smartphone?
Can I use both the Omnipod 5 Controller and my personal compatible smartphone* to control the Omnipod 5 System?
What happens in the event I lose or break my personal smartphone?
Will using the Omnipod 5 App have an impact on the battery life of my smartphone?
Can I use my phone normally while delivering insulin?
Will cell phone signal or connectivity quality have an impact on insulin delivery functions?
What if I need to upgrade or change my smartphone? Will my settings be saved in the Omnipod 5 App itself?
Does updating the Omnipod 5 App on my compatible smartphone impact insulin delivery?
Will the Omnipod 5 App still work on my phone if I download a new Operating System that becomes available?
Switching between compatible devices
How do I switch from the Omnipod 5 Controller to the Omnipod 5 App on a compatible smartphone?* (new Omnipod 5 user)
How do I switch from the Omnipod 5 Controller to the Omnipod 5 App on a compatible smartphone?* (existing Omnipod 5 user)
Looking for more?
Contact Us
Podders can reach out to our Customer Care team using the Contact Us form or by calling 1‑800‑591‑3455. We’re available 24/7.
Omnipod 5 Device Compatibility
Learn more about monitoring your glucose levels and insulin dosing from your compatible smartphone.*
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