Omnipod® 5 FAQs:
Phone Control

The Omnipod 5 App for iPhone is available to download from the App Store and use on a compatible iPhone with Dexcom G6 or Dexcom G7.

If you get started on Omnipod 5 using an Insulet provided Controller or compatible Android smartphone, you can download the Omnipod 5 App for iPhone. You'll need to transfer your settings and adaptivity will restart when changing devices. Resources are available to guide you through this process.

For a list of compatible smartphones, visit omnipod.com/compatibility.

The Omnipod 5 App for iPhone is compatible with all iPhone models that run on iOS 17 (17.2+ and higher) and iOS 18. Please note, beta version iOS are not supported.

For a list of compatible smartphones, you can visit omnipod.com/compatibility. 

The Omnipod 5 App for iPhone is not compatible with any beta versions.

For a list of compatible smartphones, please visit omnipod.com/compatibility.

If you are an existing Omnipod 5 user you do not need a new prescription to download the Omnipod 5 App on your compatible iPhone*.

If you are new to Omnipod 5 work with your healthcare provider to obtain a prescription for Omnipod 5. You will receive an Intro Kit with instructions to register your device and to schedule training.

If you get started on Omnipod 5 using an Insulet provided Controller or compatible Android smartphone, you can download the Omnipod 5 App for iPhone without a new prescription. You will need to transfer your settings and adaptivity will restart. For resources and steps to get started you can visit omnipod.com/iphonesetup.

*For a list of compatible smartphones, visit omnipod.com/compatibility.

If you are an existing Omnipod® 5 user, to get started you will need to:

1. Download the Omnipod 5 App from the App Store
2. Log in using your Omnipod ID and password
3. Transfer your current Omnipod 5 settings during First Time Setup.

For resources and steps to prepare you can visit omnipod.com/iphonesetup

You must confirm your settings with your healthcare provider.

If you're new to Omnipod 5, work with your healthcare provider to get a prescription for Omnipod 5.

You'll receive an Intro Kit with onboarding instructions to register your device and to schedule training. You will first need to turn on and log in to your Controller provided in your Intro Kit. From there, you will be trained using materials that support iPhone control and can download the Omnipod 5 App on your iPhone. The Omnipod 5 App for iPhone is available with Dexcom G6 and Dexcom G7. Please note a separate prescription is required if you are starting on Dexcom G6 or Dexcom G7.

Yes, adaptivity will restart when switching from the Omnipod 5 Controller or compatible Android smartphone to the Omnipod 5 App for iPhone if you're an existing Omnipod 5 user. We have created resources to guide you through this process. For resources to help you prepare you can visit omnipod.com/iphonesetup.

Switching to a new Omnipod® 5 device will require you to go through First Time Setup again. Insulin delivery history from previous Pods will be lost when you switch to your new device and adaptivity will start over.

• Starting with your first Pod on your new device, the System will estimate your total daily insulin (TDI) by looking at your active Basal Program (from Manual Mode) and set a starting baseline called the Adaptive Basal Rate from that estimated TDI.
• The insulin delivered in Automated Mode may be more or less than the Adaptive Basal Rate. The actual insulin delivery amount is based on current glucose, predicted glucose, and trend.
• At your next Pod change, if at least 48 hours of history was collected, SmartAdjust technology will start using your actual insulin delivery history to update the Adaptive Basal Rate.
• At each Pod change, for as long as you use your device, updated insulin delivery information is sent and saved in the Omnipod 5 App so that the next Pod that is started is updated with the new Adaptive Basal Rate.

Switching to a new Omnipod 5 device will require you to go through First Time Setup again. We have created resources to guide you through this process. For resources to help you prepare you can visit omnipod.com/iphonesetup.

You will need to identify your current settings from your Controller and input those settings during First Time Setup on your iPhone.

You must confirm your settings with your healthcare provider.

For a full list of compatible smartphones, visit omnipod.com/compatibility.

If you are a current Omnipod 5 user, you will use your current Omnipod ID and password created during onboarding to log in to the Omnipod 5 App for iPhone.

To find your Omnipod ID or reset your password you can visit insuletid.com and select Forgot ID or Forgot Password.

If you are an existing Omnipod 5 user, additional training is not required. An in-app tutorial will play when you download and log in to the Omnipod 5 App on your iPhone which explains the difference between the Controller and iOS user interface.

For resources to help you prepare you can visit omnipod.com/iphonesetup

You will receive an update for your Omnipod 5 App on your iPhone through the App store. After updating to the latest version of the App you will be able to connect with a Dexcom G7. If you do not have a Dexcom G7, you will need a separate prescription for that sensor.

For resources to help you prepare you can visit omnipod.com/iphonesetup.

If you're an existing Omnipod 5 user, ensure you have Pods that are compatible with both Dexcom G6 and G7. These are identifiable by a note on the upper right corner of the box.

For resources to help you prepare you can visit omnipod.com/iphonesetup.

Yes, you'll need to change your Pod during First Time Setup when changing to your iPhone. When you are ready to get started on the Omnipod® 5 App for iPhone, we recommend timing this at your next Pod change.

For resources to help you prepare you can visit omnipod.com/iphonesetup.

Yes, you will need to change your Pod prior to changing to a new sensor. We recommend switching to the Dexcom G7 sensor when it is time for your next Pod change.

For resources to help you prepare you can visit omnipod.com/iphonesetup.

After you've successfully completed First Time Setup and transitioned to your iPhone, we recommend powering off your Controller and storing it as a back up device as needed. You can't use more than one device to control your Omnipod 5 Pod at a time.

You can only control your Omnipod 5 with one device at a time. If you're using your iPhone we recommend powering off your Controller and storing it as a back up device as needed.

If you change devices you will need to complete First Time Setup and adaptivity will restart.

At this time, the Omnipod® 5 App for iPhone is only available in English.

We recommend keeping the Omnipod 5 App open and running in the background of your iPhone to receive key alerts and notifications. If you close the Omnipod 5 App on your iPhone automated insulin will continue to deliver.

No, if you already have been using the Omnipod 5 App for iPhone you will not need to transfer settings when you update your App, nor will you lose any data and adaptivity will be maintained.

For a list of compatible smartphones, you can visit omnipod.com/compatibility.

Yes, you can update your smartphone to the latest operating system and continue using the Omnipod 5 App on your phone. If you update, you may receive a daily notification until the Omnipod 5 App compatibility testing is completed. Click 'OK' on the notification to continue using your Omnipod 5 App.

No, you do not need to update your phone to the latest operating system to use the Omnipod 5 App on your phone.

If you update your smartphone to the latest operating system you may receive a notification that the Omnipod 5 App is undergoing final compatibility testing. This is expected after newly released operating system updates and does not block you from using the app. You can click 'OK' on the notification to continue using your Omnipod 5 App.

For more information about Omnipod 5 App updates, visit the Omnipod 5 App FAQ page.

New smartphone operating system updates will not change your adaptive basal rate or impact insulin delivery settings.

We advise you to avoid installing the Omnipod 5 App into the “Private Space” feature. The “Private Space” feature offered on Google Pixel smartphones allows you to create a hidden space on your phone to save sensitive information. It is not recommended for apps that need to continuously run in the background which applies to many health monitoring applications.

The Omnipod® 5 App must be open or running in the background for notifications and alerts to function properly. Installing the Omnipod® 5 App into a “Private Space” will cause you to lose your insulin settings and adaptivity from the algorithm, and may lead to missing critical notifications and alerts.

Yes, adding other applications to Private Space will not affect the Omnipod® 5 App.

Your smartphone's operating system may include "App Archiving", which allows you to free up space by partially removing infrequently used apps from your device. 

If this setting is turned on, the Omnipod® 5 App may automatically archive if it has not been used for a few months.

This setting will not impact you if you are actively using your Omnipod® 5 App on your Android phone.

According to the Google Play Store, you may experience a delay of up to 72 hours to access it, depending on your region.

*For a list of compatible smartphone devices visit omnipod.com/compatibility.

The Omnipod 5 App relies on some of your smartphone's settings to function. The tables below outline the required and recommended settings to ensure the Omnipod 5 System works as intended. To change your settings on an Android phone, find the Settings app, and then tap the gear icon labeled Settings.

Smartphone compatibility is defined at two levels: the phone model and the operating system. In order to use your personal smartphone to control the Omnipod 5 System, you’ll need to have both a compatible phone model and operating system that is on our compatibility list. Our compatibility list can be found at www.omnipod.com/compatibility.

When a new phone model becomes compatible with the Omnipod 5 System, we will update the compatibility list which can be found at www.omnipod.com/compatibility. 

If we identify a potential issue that may interfere with a user’s ability to login and/or use the Omnipod 5 App, that phone model(s) will be removed from this list. We recommend that anyone using or looking to buy a compatible smartphone refer to the models listed on this page at www.omnipod.com/compatibility or use the Omnipod 5 Controller

Before the first time using the Omnipod 5 App on your smartphone, you will need to first login to the provided Omnipod 5 Controller with your Omnipod ID. If you do not have an Omnipod ID, you can go to http://www.omnipod.com/setup to create an ID. Once you have established an Omnipod ID, walk through the login steps on the provided Omnipod 5 Controller. This initial login on the Controller will establish your account and you can now login to the Omnipod 5 App on your phone with the same Omnipod ID.

No, there is no separate prescription required to use your compatible smartphone to control the Omnipod 5 System.

You will only be able to use either the provided Omnipod 5 Controller or the Omnipod 5 App on your compatible smartphone at a single time to control the Omnipod 5 System. If you decide later to use a different smartphone or go back to the Controller, neither adaptivity from the algorithm nor any insulin delivery history or settings will transfer over. Before switching devices, it's recommended that you upload your most recent Omnipod 5 data to Glooko®. Please also write down your settings from the Omnipod 5 App to enter into the new device.

If you're wearing a Pod, you'll need to deactivate it and activate a new one, since the Pod cannot communicate with two devices at one time. If possible, wait to switch between devices until a scheduled Pod change.

*Our compatibility list can be found at www.omnipod.com/compatibility

If you are using your compatible personal smartphone to control the Omnipod 5 System and it breaks, becomes lost or stolen, you'll be able to switch to the Insulet-provided controller. You will need to start setup again on the provided controller.

The Omnipod 5 App has been optimized and should not have an impact on your smartphone's battery life. The Omnipod 5 Pod and Dexcom G6 CGM are in continuous communication but the mobile app only wakes and checks for Pod status periodically using Bluetooth low energy which is designed to not drain the battery. In addition, internet connection is only established on-demand when certain functionality, like update checks are needed, and therefore is used infrequently and should not impact smartphone battery life.

We have designed the Omnipod 5 App so that you can use your phone as intended while receiving continuous insulin therapy. For example, you do not need to stay in the App while a bolus is being delivered or while you have the Activity feature in use. It is, however, advised that you complete your intended task, such as a bolus or basal changes, by verifying the confirmation message on your screen before leaving the app.

The Omnipod 5 App sends and receives information from the Pod using Bluetooth wireless technology and therefore cellular connectivity does not impact insulin delivery.

At this time, users are unable to transfer settings from one device to another. Before starting Omnipod 5 using a new mobile device or Insulet provided controller, it is recommended that you upload your most recent Omnipod 5 data to Glooko®. Within Glooko there is a settings sheet that will summarize your Omnipod 5 settings for you to input into your new device. 

The Omnipod 5 App update will not impact insulin delivery settings or your adaptivity from the algorithm. Normal use of the System will resume upon completion of the update from your compatible device. Please note, if you uninstall and reinstall the App you will lose your insulin settings and adaptivity from the algorithm.

If you are using your compatible personal smartphone to control the Omnipod 5 System, you’ll be able to continue using the Omnipod 5 App after you’ve updated your Operating System. The Pod will continue delivering insulin and will re-establish connection with the Omnipod 5 App once the update is complete.

If testing is not yet complete on a new Operating System, a notification will display once per day until testing is complete.

For a list of compatible Operating Systems visit omnipod.com/compatibility

The Omnipod 5 App is available for download on compatible smartphones and may be used to control the Omnipod 5 System. The Omnipod 5 App is compatible only with certain mobile devices and operating systems. *Please check our compatibility guide at omnipod.com/compatibility for more information about device compatibility.

Before using the Omnipod 5 App on your compatible smartphone, you'll need to first sign in to the Omnipod 5 Controller with your Omnipod ID. If you do not have an Omnipod ID, you can go to omnipod.com/setup to create one. After you've established an Omnipod ID, walk through the sign-in steps on the Omnipod 5 Controller. This initial sign-in on the Controller will establish your account, and you can now sign in to the Omnipod 5 App on your compatible smartphone with the same Omnipod ID. This is a one-time process required before you can use the Omnipod 5 App on your compatible smartphone.

If you're wearing a Pod and need to switch devices, you'll need to deactivate it and activate a new one, since the Pod cannot communicate with two devices at one time. If possible, wait to switch between devices until a scheduled Pod change.

Please note: When switching from the Controller to a compatible smartphone, neither adaptivity from the algorithm nor any insulin delivery history or settings will transfer over. Before switching devices, it's recommended that you upload your most recent Omnipod 5 data to Glooko®. Please also write down your settings from the Omnipod 5 Controller to enter into the Omnipod 5 App on your compatible smartphone.

The Omnipod 5 App is available for download on compatible smartphones and may be used to control the Omnipod 5 System. The Omnipod 5 App is compatible only with certain mobile devices and operating systems. *Please check our compatibility guide at omnipod.com/compatibility for more information about device compatibility.

If you're wearing a Pod and need to switch devices, you'll need to deactivate it and activate a new one, since the Pod cannot communicate with two devices at one time. If possible, wait to switch between devices until a scheduled Pod change.

Please note: When switching from the Controller to a compatible smartphone, neither adaptivity from the algorithm nor any insulin delivery history or settings will transfer over. Before switching devices, it's recommended that you upload your most recent Omnipod 5 data to Glooko. Please also write down your settings from the Omnipod 5 Controller to enter into the Omnipod 5 App on your compatible smartphone.

If you are currently using the Omnipod 5 App on your compatible phone there will be no impact to your adaptivity after running the Omnipod 5 App software update.

If you are transitioning from the dedicated Controller to smartphone control, then you will be required to start setup again and re-enter your settings, restarting adaptivity. Automated insulin delivery in the first Pod is initiated based on user-selected basal rate profiles and then adapts over time by tracking insulin delivered by the system. With each new Pod activation, the system adapts insulin delivery based on physiological needs and total daily insulin (TDI) delivered. After 2-3 Pod changes, adaptation generally stabilizes, and automated insulin delivery is based on the adaptation.