Omnipod® 5 FAQs:
The Omnipod 5 Automated Insulin Delivery System consists of three parts: the Pod, the Omnipod 5 App and the Dexcom G6*. Explore this page for FAQs on how to use your Omnipod 5 System with a compatible smartphone.
Using the Omnipod 5 App on a Compatible Smartphone
What does it mean when a smartphone is compatible with Omnipod 5? Is it the operating system and the phone model?
How do I determine if my phone is compatible with the Omnipod 5 System?
Why are certain phones being removed from the list of compatible smartphones for the Omnipod 5 App?
If I have a compatible smartphone, how do I start using it to control the Omnipod 5 System?
Is a separate prescription from my healthcare provider needed to use the Omnipod 5 App on my personal smartphone?
Can I use both the Omnipod 5 Controller and my personal compatible smartphone* to control the Omnipod 5 System?
What happens in the event I lose or break my personal smartphone?
Will using the Omnipod 5 App have an impact on the battery life of my smartphone?
Can I use my phone normally while delivering insulin?
Will cell phone signal or connectivity quality have an impact on insulin delivery functions?
What if I need to upgrade or change my smartphone? Will my settings be saved in the Omnipod 5 App itself?
Does updating the Omnipod 5 App on my compatible smartphone impact insulin delivery?
Will the Omnipod 5 App still work on my phone if I download a new Operating System that becomes available?
Switching between compatible devices
How do I switch from the Omnipod 5 Controller to the Omnipod 5 App on a compatible smartphone?* (new Omnipod 5 user)
How do I switch from the Omnipod 5 Controller to the Omnipod 5 App on a compatible smartphone?* (existing Omnipod 5 user)
Omnipod 5 App for iPhone
What does it mean that the Omnipod 5 App for iPhone has received clearance?
If I start on Omnipod 5 today, will I be able to transition to the Omnipod 5 App for iPhone?
Will the Omnipod 5 App for iPhone be compatible with the Dexcom G6 CGM and Dexcom G7 CGM?
Why will the Omnipod 5 App for iPhone be compatible with Dexcom G6 and not Dexcom G7?
What phone models will the Omnipod 5 App for iPhone be compatible with?
Will I need new Pods when the Omnipod 5 App for iPhone is available?
Will I need additional training to transition from the Omnipod 5 Controller to the Omnipod 5 App for iPhone?
Will I re-start adaptivity when I switch to the Omnipod 5 App for iPhone?
Omnipod 5 App for Android
I have been notified that the Omnipod 5 App update is available for Android compatible smartphones - why can't I see it in the Google Play Store?
How do I complete an optional Omnipod 5 App update on my Android compatible smartphone?
What are the recommended Android phone settings?
How do I set my Omnipod® 5 App language to Spanish on my compatible Android smartphone?
Looking for more?
Podders can reach out to our Customer Care team using the Contact Us form or by calling 1‑800‑591‑3455. We’re available 24/7.
Learn more about monitoring your glucose levels and insulin dosing from your compatible smartphone.*
What's it like to be a Podder? Check out real stories of how Omnipod has simplified lives.