Omnipod® System Frequently Asked Questions

The Pod has an IP28 waterproof rating. This international standard means that the Pod has been tested to function normally as deep as 25 feet below the water surface for up to 60 minutes. 

The Personal Diabetes Manager is not waterproof.

Yes. If you are flying, we recommend that you contact your airline for information on current security requirements.

Of course. The Pod is ideal for sports because it is both durable and waterproof^*, with nothing to tangle or get caught as you move around. Plus, there’s no reason to disconnect the Pod while playing sports. But be sure to talk to your healthcare provider about how to manage your insulin while playing sports.

The Pod and Personal Diabetes Manager communicate using wireless technology. 

• To activate, the Pod must be placed adjacent to and touching the Personal Diabetes Manager 
• To make changes in your basal program, deliver a bolus, or check Pod status, the Pod and Personal Diabetes Manager can be up to 5 feet apart 
• Once a Pod is activated, the Pod and Personal Diabetes Manager do not need to be near each other for basal insulin delivery. 

The Pod can hold up to 200 units of insulin; it requires a minimum of 85 units of insulin to begin operation. Simply fill the Pod with the amount of insulin you will need while wearing it, up to 200 units.

We recommend that you consult with your healthcare provider to determine the best location to use when starting on the Omnipod System. However, once you have mastered using the Pod, you can wear it on your abdomen, upper thigh, lower back, or the back of your upper arm - in fact, anywhere you would give yourself an injection. Of course, you should avoid wearing the Pod within 2 inches of your navel, and in other areas where belts, waistbands, or tight clothing may rub against, disturb, or dislodge it.

We do not recommend wearing the Pod over a tattoo, mole, or scar due to possible issues with insulin absorption.

You may have noticed a small change in the look of your Pod - a small dimple on the top of the casing. This change was made as part of an update to our manufacturing process to help support our growing Podder® community. It is still the same Pod and will not impact the use of your Omnipod product.

Please continue to use and fill your Pods as instructed in the User Guide: https://www.omnipod.com/current-podders/resources

See the Pod Placement Guide

The Pod can be worn for up to 3 days (72 hours). Please follow your healthcare provider's directions about how frequently you should replace the Pod.

Yes. All of your insulin delivery, blood glucose, and carbohydrate information can be downloaded directly from your Personal Diabetes Manager to the Insulet Provided Glooko mobile app or website, as well as your fitness information and health data from your other devices. Available to Podders at no cost, this leading diabetes management platform gives you and your healthcare team access to reports, charts, and graphs of your records on the go.

The Personal Diabetes Manager’s batteries last approximately 3 weeks, depending on individual usage. Extensive use of the bright mode option may shorten this timeframe. Please note that the Personal Diabetes Manager requires AAA Alkaline Batteries, and you should not use any other type of batteries to power the PDM. Never use old or used batteries as this could prevent the Personal Diabetes Manager from working properly.

For more information regarding the Omnipod System’s Limited Express Warranty, please visit the User Guide.

Should anything happen to your Personal Diabetes Manager, please call our Customer Care team at 1-800-591-3455 for assistance.

Yes, we offer Customer Care 7 days a week, 24 hours a day, at 1-800-591-3455. If you are a US customer and temporarily out of the country, please dial 1-978-600-7850. The number is also on the back of your Personal Diabetes Manager.

If you are an international customer, please refer to the Customer Care instructions on your country’s website.

Yes, we offer Spanish-speaking Customer Care 7 days a week, 24 hours a day. Spanish-speaking representatives can be accessed by calling 1-800-591-3455. If calling from outside the United States please dial 1-978-600-7850.

If you are an international customer, please refer to the Customer Care instructions on your country’s website.