Omnipod® System Frequently Asked Questions

The Omnipod^® System features accurate, personalised, continuous insulin delivery with basal rate and bolus delivery options, safety checks and alarm.  Its two parts communicate wirelessly^*, eliminating the need for tubing. And, the Pod's automated insertion is virtually pain-free. The PDM has a fully integrated FreeStyle^® Lite blood glucose meter, so there is nothing extra to carry, and no manual entry is required. This makes the Omnipod^® System simple to learn and live with.

Insulin pumps deliver a basal rate of insulin throughout the day. People who wear traditional insulin pumps often have to disconnect from them periodically throughout the day to bathe, swim² and play contact sports, or during intimate moments. This can disrupt basal insulin delivery, and studies confirm that even a 30-minute interruption⁵ of basal insulin delivery can result in elevated glucose levels. With the Omnipod^® System, there's no need to disconnect.

Yes. The Omnipod^® System can be used by people of all ages who require insulin to manage their diabetes – including children and teenagers. The Pod is especially convenient for children and teenagers who participate in sports and other active hobbies. The Pod is both durable and waterproof², with nothing to tangle or get caught as you move around.

Please speak to your diabetes healthcare professional first to assess your child’s suitability for the Omnipod^® Insulin Management System.

The Omnipod^® System does not come with an integrated CGM system. However, the Omnipod^® System is compatible with many continuous glucose monitoring systems (CGMs) – allowing you to choose the CGM that best fits your health needs and lifestyle.

Designed so that it can be worn discreetly, the Pod is 3.9 cm x 5.2 cm x 1.45 cm (1.53 in x 2.05 in x 0.57 in), about half the width of a credit card. The Personal Diabetes Manager is 6.4 cm x 11.4 cm x 2.5 cm (2.5 in x 4.5 in x 1.0 in).

Yes. All of your insulin delivery, blood glucose and carbohydrate information can be downloaded directly from your Personal Diabetes Manager, as well as your fitness information and health data from your other devices. Available to Podders™, the diasend^® gives you and your healthcare team access to reports, charts and graphs of your records on the go.

The Personal Diabetes Manager’s batteries last approximately three weeks, depending on individual usage. Extensive use of the bright mode option may shorten this timeframe. Please note that the Personal Diabetes Manager requires AAA alkaline batteries, and you should not use any other type of batteries to power it. Never use old or used batteries as this could prevent the Personal Diabetes Manager from working properly.

The sample^§ Pod contains a needle-free, non-functioning Pod designed to give you a sense of the Pod's size, comfort and flexibility while on your body. The sample Pod does not insert and will not deliver insulin. Just apply the sample Pod anywhere you would normally give an injection and wear it for up to 3 days^‡ to see how it feels. The sample Pod also has a brochure that helps you understand how the Omnipod^® Insulin Management System works.

Discuss the suitability of the Omnipod^® System with your diabetes healthcare professional. You can also contact the Insulet Customer Care team (contact us online) to learn more.

Your activated Pod will continue to deliver your current basal insulin, even if you do not have your Personal Diabetes Manager with you. However, you need your Personal Diabetes Manager to make changes to your basal delivery, deliver bolus doses, test your blood glucose or respond to alarms or alerts.

Should anything happen to your Personal Diabetes Manager, please call the UK Customer Care team on 0800 011 6132 (number when calling from outside the UK +44 20 3887 1709) immediately to purchase a replacement. Some users like to order a back-up Personal Diabetes Manager to have on hand just in case.

Yes, we offer toll-free Insulet Customer Care 7 days a week, 24 hours a day.  Call us on 0800 011 6132 (number when calling from outside the UK +44 20 3887 1709).

If you are an international customer, please refer to the Customer Care instructions on your country’s website.

To order new Pods, call our Insulet Customer Care Team on 0800 011 6132 (number when calling from outside the UK +44 20 3887 1709) and select the option to place an order from the menu prompts. You can also reorder online through this form.