Our Pod Take-back Program

Insulet is on a mission to deliver growth with purpose: innovating to improve lives and preserve our planet. We recognize that by offering a single-use, disposable product, we are contributing to the growing challenge of waste on the planet. This take-back pilot will enable us to provide an additional service to our customers to reduce their burden from Pod waste while also giving us an opportunity to identify alternative disposal opportunities for our Pods that reduce their environmental impact.

Customers who reside in Massachusetts will need to go to https://omnipod.com/pod-take-back-pilot and complete the form to ensure you receive the take-back return kit.

Once you receive your take-back return kit, you will place used Pods into the provided plastic bag. Once the bag is full (approximately 30 Pods), seal the bag and place it into the provided cardboard box. Attach the enclosed pre-paid shipping label to the box and drop that package off at any United States Postal Service post office or postal collection box or any FedEx drop-off location.

No, the take-back pilot services are provided to our customers free of charge. If you reside in Massachusetts, you can visit https://omnipod.com/pod-take-back-pilot to receive a take-back return kit and get started.

Our customers who reside in Massachusetts will need to go to https://omnipod.com/pod-take-back-pilot and complete the form to ensure you receive the pre-paid take-back return kit in the mail. Once you receive your take-back return kit, you will place used Pods into the provided plastic bag. When the bag is full (approximately 30 Pods), seal the bag and place it into the provided cardboard box. Attach the enclosed pre-paid shipping label to the box and drop that package off at any United States Postal Service or FedEx shipping location.

We apologize for the inconvenience. If you are a Massachusetts resident and you never received a take-back return kit, please go to https://omnipod.com/pod-take-back-pilot and fill out the form.

The take-back return kits can hold approximately 30 used Pods at a time. If you fill a box and need another one before your next Pod refill shipment, please fill out the form online at https://omnipod.com/pod-take-back-pilot. Only one pre-paid kit will be mailed to a customer at a time.

As a reminder, if a Pod malfunctions or does not perform properly, do not include that Pod in the take-back return kit. Please contact our Customer Care team for further information.

You do not need to clean or do anything to your Pods before you return them. Simply remove the Pod from your body as you normally would and place the Pod into the provided plastic bag.

This pilot program is a limited time offering. We are learning with our customers as this pilot continues, so we will share more information about future take-back availability after the pilot concludes.

Your take-back return kit can be mailed from any United States Postal Service Post Office location, including postal collection box or even your home mailbox, or from any FedEx drop-off location.

The Pods need to be shipped back to us in our provided packaging in order to comply with all applicable shipping regulations.

Please only include used Pods in your Pod take-back return kit. We are also currently taking back PDMs through a separate return program. If you are interested in returning a Personal Diabetes Manager (PDM), please contact Customer Care or go to https://omnipod.com/pdm-take-back and order a pre-paid PDM return kit for your PDM.

We do not take back other devices, such as CGMs or syringes, as part of this program. We only take back Pods and PDMs.

As a reminder, if a Pod or PDM malfunctions or does not perform properly, do not dispose of that product through our take-back program. Contact our Customer Care team for further information.

If your Pod is damaged or does not perform as it should, please do not dispose of that product through our take-back program. Contact our Customer Care team for further information.

Thank you for your interest in our product take-back pilot. Currently this take-back pilot is only available to residents of Massachusetts. We are currently assessing opportunities that enable us to offer this service to more of our U.S. customers in the future. We will share more information once it is available.

Returned Pods will go through a decontamination process before they are disassembled and components are sorted. Where possible, we are investigating opportunities to recycle and reclaim materials from the Pod. Where that is not feasible, material will be incinerated. No returned Pod material will be sent to landfill.

Insulet does not profit from offering this pilot.

We are not offering an incentive for participating in this pilot. By choosing to participate, our customers are reducing their environmental footprint while also helping Insulet meet our sustainability goals and reduce the impact of our products on the planet. We appreciate our customers interest in sustainability and supporting Insulet as we learn together through this pilot program. Participating customers will be contacted throughout the pilot to provide feedback about the program so we can continue to improve this offering in the future.

All customers in a household are eligible to participate in the take-back pilot. Pods from different patients can be put into the same return kit, though due to return kit size we recommend each patient order their own pre-paid Pod return kit. Patients can go to https://omnipod.com/pod-take-back-pilot and complete the request form for a pre-paid return kit to be shipped to them.

At this time, Pods can only be returned to Insulet using the pre-paid return kit through the mail. As the pilot continues, we are looking into opportunities to provide additional return options, including convenient drop-off locations, to our customers.

Insulet did provide a product return program to customers previously, but unfortunately that program was discontinued several years ago. We are excited to pursue a new take-back program for our customers, building on that previous program experience. With this new pilot, we are focused on providing customers a simple return option as well as identifying opportunities to reduce the environmental impact of these Pods after their disposal through recycling and incineration opportunities.

The take-back pilot is currently only available to Insulet customers who reside within the state of Massachusetts. Emails were sent to customers in our database that have an address within Massachusetts. We are currently assessing opportunities that enable us to offer this service to more of our U.S. customers in the future. We will share more information once it is available.

We take all Insulet Pods, including the Omnipod System, Omnipod DASH and Omnipod 5 Pods. We do not accept syringes, CGMs or other disposable medical material not manufactured by Insulet.

At this time in the pilot, we do not have the option to sign up for recurring shipments. When you need another kit, you can go to our website and fill out another form to receive a new kit.