Omnipod® 5:
Glooko® Linking Error

I’m getting an error linking to my Glooko account in PodderCentral®. What can I do?

Learn how to resolve errors that may occur when linking your Glooko account to your Omnipod 5 device in PodderCentral.

Why does this happen?

Errors linking your Glooko account to your Omnipod 5 could occur for several reasons including, but not limited to, system issues, duplicate Glooko accounts, or duplicate Omnipod IDs.

What should you do?

  • Ensure that your Omnipod 5 Controller, or compatible smartphone, is connected to a trusted WiFi network and/or cellular data is turned on
  • Follow the troubleshooting steps sent to your email on file when the error occurred

Additional Troubleshooting

  1. Log into PodderCentral using your Omnipod ID
  2. In the top menu, select Diabetes Data
  3. Review the Status for the Glooko Partner line item. If the Status is anything other than Linked, click the hyperlink in the Action column and follow the on-screen directions

Glooko Linking Error

If your Glooko linking continues to fail and you need additional support, call Omnipod Product Support at 1-800-591-3455.

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