Medical Device Correction - October 2022
November 29, 2022
Dear Valued Customer,
We are providing you with additional information regarding Omnipod DASH® replacement PDMs.
Insulet will begin sending out replacement Omnipod DASH PDMs soon. Please check your email periodically to make sure you receive further correspondence around replacement of your current DASH PDM. Please note that older DASH PDMs will be replaced first. If you have any questions, please reference the FAQs at the bottom of this page or call Insulet’s 24/7 Customer Care at 1-800-641-2049.
November 4, 2022
Dear Valued Customer,
We are providing you with additional information on identification of affected product listed in the Medical Device Correction dated October 17, 2022 below.
The affected product name, part number, UDI information can be found on the label on the back of the Omnipod DASH Personal Diabetes Manager (PDM).
The affected product was manufactured from July 25, 2018 to present and distributed from July 27, 2018 to present.
October 17, 2022
URGENT: Medical Device Correction
Urgent Information Regarding the Omnipod DASH® Insulin Management System
|Device Description||Part Number||UDI||Serial Number|
|Omnipod DASH® Personal Diabetes Manager (PDM)||18239
|All serial numbers|
Dear Valued Customer,
You are receiving this letter as our records indicate you are a user of the Omnipod DASH® Insulin Management System. This notice is being communicated as a voluntary Medical Device Correction to provide information about the Omnipod DASH® Personal Diabetes Manager (PDM) battery and instructions to reduce the risk of DASH® PDM battery issues. It is important to note that no injuries have been reported to Insulet as a result of these Omnipod DASH® PDM battery issues.
This does NOT affect the Omnipod DASH® Pods, the Omnipod® Insulin Management System, or the Omnipod® 5 Automated Insulin Delivery System.
Issue Description: We have received reports from some Omnipod DASH® users regarding PDM battery issues, including battery swelling, fluid leaking from the battery, and, in rare cases, extreme overheating which may pose a fire hazard. Our investigation has determined that the Omnipod DASH® PDM is at increased risk if charged to full capacity, particularly if left to charge for extended periods of time (e.g. overnight). Omnipod DASH® PDMs that have been in use for more than 18 months may have an increased likelihood of this issue occurring.
Actions by Users:
Monitor your Omnipod DASH® PDM for the following issues. Please see the attached PDM Reference and Supporting Images.
The Omnipod DASH® PDM back cover is bulging or cannot close. You may need to remove the PDM gel skin to observe any of these issues, but do not remove the back cover. Do not apply pressure to the back cover if it is deformed in any way.
The Omnipod DASH® PDM experiences extreme overheating (uncomfortable to hold) or emits an odor while charging, during use, or in storage.
The Omnipod DASH® PDM does not turn on within 45 minutes of being connected to the charger or turns off immediately after being removed from the charger. If your PDM battery loses its charge very quickly (more than you have previously experienced) or if it takes more than 1.5 hours to reach 80% charge, contact Insulet’s Customer Care team at 1-800-641-2049.
If you experience any of the issues listed above, do NOT charge the Omnipod DASH® PDM and STOP using the system and switch to your backup insulin plan as soon as possible. Promptly contact Insulet’s dedicated Customer Care team specifically trained to help you at 1-800-641-2049 to request a temporary replacement device.
Please follow the actions below for your current or temporary replacement Omnipod DASH® PDMs:
If you are not experiencing any of the above issues, you can continue to use your Omnipod DASH® PDM. We also recommend that you consistently follow the actions below to reduce the risk of PDM battery issues:
Do NOT remove the battery from the Omnipod DASH® PDM for any reason, even if the User Guide recommends it for troubleshooting. If you are in a situation where removal of the battery is recommended by the User Guide or PDM screen message, do not remove the battery and contact Insulet’s Customer Care team at 1-800-641-2049.
Do NOT continue charging the Omnipod DASH® PDM after it reaches 85% of charge. This means you should not charge your device overnight and you should monitor the device and remove from charging once it reaches 85%, as displayed on your device.
Do NOT charge the PDM if the surrounding temperature is 87°F (31°C) or higher. Do NOT charge the PDM in direct sunlight. Do NOT use or charge the PDM when it feels unusually warm to the touch. If the Omnipod DASH® PDM is unusually warm, leave the PDM unplugged and idle at room temperature until it cools down. If the device does not cool down, contact Insulet’s Customer Care team at 1-800-641-2049.
Do NOT use your Omnipod DASH® PDM while it is charging.
Always inspect your Omnipod DASH® PDM before charging (remove gel skin, if applicable) for any deformity, back cover bulging, battery leakage, signs of damage at the charging port, or difficulty closing the back cover.
Solution: We have identified an update to the Omnipod DASH® PDM that will correct this issue. We expect to begin shipping updated Omnipod DASH® PDMs to all current Omnipod DASH® customers in the coming months, including to users who received a temporary Omnipod DASH® PDM. You do not need to call to receive an updated Omnipod DASH® PDM. We will inform you when updated Omnipod DASH® PDMs are available.
We understand this may impact your experience and are here to support you. If you have any questions regarding the information provided in this Medical Device Correction, please see the Frequently Asked Questions below or call 1-800-641-2049 to speak with a dedicated staff member of the Insulet Customer Care team who will be available 24 hours a day, 7 days a week.
Senior Vice President, Regulatory Affairs & Compliance
Frequently Asked Questions
I believe my Omnipod DASH® PDM is experiencing one or more of the issues outlined in the safety communication, how do I get a replacement?
Is the temporary replacement PDM safe for me to use?
The safety communication says to stop using the PDM if it is experiencing certain issues. How do I manage my diabetes until I receive my replacement Omnipod DASH® PDM?
Does this issue impact any other Omnipod® products?
Should I change the Omnipod DASH® PDM battery to prevent this issue?
Is it safe to use a different charger?
What can I do to limit these issues from happening?
How much should I charge my Omnipod DASH® PDM?
Should I charge my PDM overnight?
Does this impact all Omnipod DASH® PDMs?
Will Insulet continue to sell Omnipod DASH®?
What should I do if my Omnipod DASH® PDM is functioning normally?
Can this issue affect the performance of the Omnipod DASH® Insulin Delivery System? (i.e. will it deliver inaccurate insulin volume?)
If my PDM is at the recommended maximum 85% charge level, am I able to connect to upload/download my data?
If the PDM is left in direct sunlight and gets very warm, am I able to use my PDM?
When will updated Omnipod DASH® PDMs be available and how can I get one?
What should I do if my PDM has been in use for more than 18 months?
When will Omnipod DASH® replacement PDMs start shipping?
How will I return my old Omnipod DASH® PDM?
What do I need to do to get started with my new Omnipod DASH® PDM?
Has Insulet fixed the underlying issue with the Omnipod DASH® replacement PDMs?