Switching Compatible CGM Sensors and Devices

When switching between a compatible smartphone and an Omnipod 5 controller, or from one compatible smartphone to another, first-time setup must be completed on the new device. Adaptivity will restart. 

Visit Switching to a New Omnipod 5 Device for details on what to know before using a new device to manage Omnipod 5.  For additional setup information, refer to the Omnipod 5 User Guide for additional guidance. 

When switching compatible CGM sensors, new prescriptions are needed for both the CGM sensor and compatible Pods. Before switching, coverage and prescription requirements should be confirmed with a healthcare provider, pharmacy, or health plan. 

Visit Omnipod 5: Switching Sensor Types for step-by-step instructions or refer to the Omnipod 5 User Guide for additional guidance. 

For CGM-specific setup instructions, see: 

• FreeStyle Libre 3 Plus sensor: View the how-to video and setup instructions. 
• FreeStyle Libre 2 Plus sensor: View the how-to video and setup instructions. 
  • Need assistance with either FreeStyle Libre sensor? Call Abbott Customer Service at 1-855-632-8658 through November 30 (7 days a week, 8 a.m.-8 p.m. ET). Beginning December 1, 2026, call 855-CVS-FSL-1. 
• Dexcom G7 CGM Systems: View the how-to video and setup instructions. 
  • Need assistance? Call Dexcom Product Support at 844-607-8398 (24/7). 

For help switching CGM systems, call the Abbott or Dexcom support number listed above. For Omnipod 5 compatibility questions, call Insulet Product Support at 1-800-591-3455 (option 1). Available 24/7. 

For both new and existing Omnipod® 5 patients, Pods compatible with Dexcom CGM Systems the FreeStyle Libre 3 Plus and FreeStyle Libre 2 Plus sensors are broadly available through retail pharmacies* and ASPN pharmacy partners. Prescribe the appropriate Omnipod 5 Intro Kit and Pods to provide patients with compatible CGM sensor integration. 

For support, patients may contact Omnipod Customer Care at 1-800-591-3455. 

*Pharmacy availability may vary.  Dexcom CGM Systems require a separate prescription and are necessary to use Omnipod 5 in Automated Mode. The compatible FreeStyle Libre sensors are prescribed separately, and available through all major retail pharmacies, but cannot be processed by ASPN.