Last Revised September 15, 2022
Personal Information also does not include information that has been anonymized or aggregated in such a way that there is no serious possibility it can be used to identify an individual, whether on its own or in combination with other information.
How we Collect your Personal Information
Typically, we collect your Personal Information in one or more of the following circumstances (or in such other purposes with your consent):
Internet Protocol (IP) Addresses
When you access the Internet using your computer, your Internet service provider assigns you an IP Address. Generally, every time you connect to the Internet from a different device, your IP Address changes. In some circumstances (i.e., with some broadband connections) your IP Address may not change in which case, it can be associated with your particular computer. In order to identify your device or certain preferences for your use of the Services we may collect your IP Address and other information. Examples of the type of information that can be collected using your IP Address include your type of internet browser, the type of operating system you are using and your general geographic area. Insulet, or its authorized agents, may also use your IP Address to collect and report aggregate information on how the Services are being used and ways in which the Services can be improved.
Web Log Information
We may also collect web log information which is non-Personal Information that is collected by the server that hosts the Services, including, but not limited to, the date and time you visited the Services, the type of Internet Browser you are using, technical and device information about your use of our Services and the type of computer operating system you are using. Weblog information may be collected and used by Insulet or its authorized agents in aggregate to assess how the Services are being used and how to improve the Services.
Contacting Insulet By E-mail, Phone, Etc.
If you interact with us, whether in person, by phone, email, social media or otherwise, including if you are interested in acquiring our products or services, sign-up to receive newsletters or other communications, or respond to surveys and questionnaires, we may collect information (including Personal Information) that you provide to us during these interactions.
Other Collection of Personal Information
You understand that the Services may include certain functionalities, which may require you to provide certain Personal Information in order to benefit from said functionalities. These may include, without limitation, the creation of an account, the completion of a contact information form, the purchase of products or services or testing certain products or services of Insulet. The Services shall prompt you to input the required information. Should you choose not to provide the information requested, you may not be able to access or use some functionalities of the Services.
How we Use and Disclose your Personal Information
Insulet may use your Personal Information (i) to respond to your questions or requests for additional information; (ii) to provide you with the Services or information that you have specifically requested, or that Insulet may ask you if you would like to receive (Example: e-mail refill reminders, e-newsletters); (iii) to personalize any interactive tools to better facilitate your use of the Services; (iv) to develop future e-newsletter topics for the Services; (v) to conduct research and analysis to improve the Services; (vi) to understand how we can improve our products and services; (vii) to contact you relating to our Services; (viii) to collect opinions and comments in regard to our Services; (ix) to provide you with information that we think may interest you, including in regards to our products and services; and (x) to investigate legal claims. You may opt-out of some of these purposes by contacting us. Any marketing communication shall require you to opt-in prior to you receiving them.
Insulet does not sell your Personal Information to third parties. Insulet does not disclose your Personal Information unless the disclosure is permitted or required by applicable law or required in order for Insulet to perform the Services.
In the event of a change of ownership, sale, merger, liquidation, reorganization or acquisition of our company, in whole or in part, your Personal Information may be transferred as part of the transaction.
Insulet may also use aggregate information that does not contain Personal Information (a) to track and monitor visitors' use of the Services; (b) to track and monitor visitors’ understanding of diseases and medications; and (c) to track and monitor visitors’ use of medications. Insulet may also disclose aggregated information that does not include Personal Information to third parties.
By providing or transmitting any comments, ideas, concepts, know-how, techniques, or other similar information (a “Communication”) to Insulet, whether in person, by phone, email, social media or otherwise, you grant to Insulet and all of its affiliates, an unrestricted, irrevocable licence to use, reproduce, display, modify, transmit, distribute, publish, broadcast or post your Communication for any purpose and without compensation to you or your prior approval. However, we will not release your name in connection with such Communication unless: (a) you grant us permission to do so; (b) we first notify you that the Communication you submit to a particular part of the Services will be published or otherwise used with your name on it; or (c) we are required to do so by law.
Consent to Other Purposes
Where we want to use your Personal Information for a purpose not previously identified to you at the time of collection, we will seek your consent prior to our use of such information for this new purpose (unless we are otherwise permitted or required by law).
Withdrawal of Consent
You may withdraw your consent to our collection, use or disclosure of your Personal Information at any time by contacting our Privacy Officer, whose contact information is provided below. In some cases, withdrawal of your consent may mean that we will no longer be able to provide certain Services to you.
Before we implement the withdrawal of consent, we may require proof of your identity.
Transfer of Personal Information to Service Providers
Insulet may have service providers perform services relating to the development, operation and maintenance of the Services or relating to other services including but not limited to e-commerce providers, payment card processors, telephone and technical support providers, order fulfillment, hosting, data storage and processing service providers, and research and analytics providers. ("Service Providers"). These Service Providers may have access to your Personal Information, as is reasonably necessary, for the purpose of providing their services to Insulet.
If we provide your information to Service Providers, then we require that the Service Providers maintain the confidentiality of your Personal Information and keep your Personal Information secure. We also require that they only use your Personal Information for the limited purposes for which it is provided. In some circumstances, we may permit our Service Providers to retain aggregated, anonymized, or statistical information that does not identify you. We do not authorize the Service Providers to disclose your Personal Information to unauthorized parties or to use your Personal Information for their direct marketing purposes. If you would like more information about our Service Providers, please contact us using the contact information set out below.
Retention of Personal Information
We retain your personal information in our offices and servers located in Oakville, Canada, as well as in the United States. We may also retain your personal information in the servers of our Service Providers which are located in the United States.
As we are a U.S.-based entity, your Personal Information may be transferred outside your country of residence, including to the U.S. As a result, your Personal Information may be subject to the laws of those foreign jurisdictions, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of that other country, pursuant to that country’s laws.
We will use, disclose or retain your Personal Information only as permitted or required by law.
We have implemented physical, organizational, contractual and technological security measures with a view to protecting your Personal Information and other information from loss or theft, unauthorized access, disclosure, copying, use or modification. We have taken steps to ensure that the only personnel who are granted access to your Personal Information are those with a business ‘need-to-know’ or whose duties reasonably require such information.
Despite the measures outlined above, you must be aware that transmissions over the Internet cannot be guaranteed to be completely secure and such transmission or information storage is not 100% secure or error-free. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information set out below.
To the maximum extent permissible under applicable law, Insulet, its affiliates and any directors, officers, employees, agents, contractors, subcontractors or agents of the foregoing do not represent, warrant or guarantee that Personal Information will be protected against misuse, loss or modification, nor do such parties accept liability for the security of a user's Personal Information submitted on or via or in connection with the Services.
Access to and Correction of Personal Information
We will take steps to ensure that your Personal Information is kept as accurate, complete and up-to-date as reasonably necessary. However, we will not routinely update your Personal Information, unless such a process is necessary.
If we hold Personal Information about you, you may make a written request to access, change and update your Personal Information at any time. You may also challenge the accuracy or completeness of your Personal Information in our records. If you successfully demonstrate that your Personal Information in our records is inaccurate or incomplete, we will amend the Personal Information as required.
We may require that you provide sufficient identification to fulfill your request to access or correct your Personal Information. Any such identifying information will be used only for this purpose. Requests regarding your Personal Information can be made to our Privacy Officer, whose contact information appears in the “Contact Us” section of this Policy.
Third-Party Websites and Services
If you would like to request a copy of your Personal Information in our possession, if you would like to request that we correct such information, or request that we delete any such information, please submit a request. Additional information about requests that you may make is available at the link.
You may request assistance with privacy requests by telephone at: 1-855-POD-INFO (1-855-763-4636).
All other requests, questions or concerns regarding our use of your Personal Information should be directed, in writing, to:
E-mail: [email protected]
The Privacy Officer phone number is 1-866-941-0155.
Our mailing address is:
Insulet Canada Corporation
1540 Cornwall Rd
Omnipod® is a registered trademark of Insulet Corporation. © 2022 Insulet Canada Corporation. All rights reserved.
To report an adverse event, medical device incident or product complaint about the Omnipod® Insulin Management System please call 1-855-POD-INFO (1-855-763-4636). The contents of this site are for information purposes only and are not, in any way, intended to replace or substitute the advice of your physician. This site does not provide medical advice. When using the Services, please read and accept any applicable terms and conditions. The Omnipod® Insulin Management System and the Omnipod DASH® Insulin Management System can be obtained through a statement of medical necessity, as required under applicable law. Before deciding on the Omnipod® Insulin Management System or the Omnipod DASH® Insulin Management System, you must discuss with your healthcare practitioner any applicable benefits or potential risks, as well as the responsibilities that come with insulin pump therapy.