90 Day Pod Promise Guarantee

Ninety-three percent of new Podders® responded that insulin delivery is easier with the Omnipod® vs. multiple daily injections and other pumps1, 83% of Podders® said they felt more in control of their diabetes using the Omnipod®.1 But, if within 90 days after receiving your Omnipod® you feel Pod Therapy is not for you, simply contact the Omnipod® Customer Care Program Team at: 1-855-POD-INFO (763-4636) and a refund will be issued to you* for the cost of the Personal Diabetes Manager (PDM) and the initial shipment of Pods. This is our Pod Promise to you.

1. Spring 2018 Customer Satisfaction Survey: Orchard Hill Market Research pp35. This survey was completed for the previous generation of the device, Omnipod® Insulin Management System.

* Refunds will be issued to you and your health insurance provider according to the amount actually paid for the product.

Pod Promise Program 90-day money-back guarantee is subject to the following terms and conditions:

  • Only product(s) from your first Omnipod® Starter Kit shipment after enrolment are eligible for the Pod Promise Program 90-day money-back guarantee
  • Request for a refund must be made within 90 days after receiving the system
  • The product must be returned within 14 days of the refund request date

Choosing an insulin pump is a big commitment, so make sure you discuss with your healthcare professional whether the Omnipod® is a suitable option for you.

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