Customer Care

If this is a medical emergency, requiring urgent medical attention, please call 911. 

You have lots of questions – about how the system works, what you can do with it, and even how to order it. We’ll be delighted to help you with your questions.  Please fill out the form below or give us a call at 1-855-POD-INFO (1-855-763-4636) or email us at [email protected].

If you have concerns about your Personal Diabetes Manager (PDM), Pods, a Pod site, or have other clinical questions related to Omnipod®, our Product Support Team is available 24/7 at 1-855-POD-INFO (1-855-763-4636) option 1.

Pod Orders

To order Pods or inquire about an existing order, please call 1-855-POD-INFO (1-855-763-4636) option 3 or call Diabetes Express directly at 1-866-418-3392. You can also visit their website at  Please note that only existing Omnipod® Canada customers can place an order for Pods.  

Contact Customer Care

**If this is regarding your Pods or PDM, please call our Product Support team. This form is for non-urgent requests.   

Indicates required field
Contact Reason
**Please note that responses to this form will be reviewed between the business hours of 9am – 5pm EST, Monday-Friday.

Regional Disclaimer

Are you a resident of Canada?

Yes No

The content of the webpage that you are about to access is exclusively reserved for residents of Canada.

If you are a resident of Canada, please click 'Yes' to continue. If not, please click 'No' to exit and do not access the webpages. If you selected this country/language in error, you can go back to the previous page and select your country/language.

Thank you.