New order management system

Omnipod Customer Care has been transitioning to a new order management system, this has led to longer call handling times and long wait times for calls and emails to be answered. We sincerely apologise for this, it is not the level of service we want to deliver to our customers, we are working round the clock to get back to normal service as soon as possible, please bear with us. As part of the new system we have launched a customer portal, this includes the ability to log adhesive and hazard alarm complaints without contacting us, please sign in and explore the portal today at

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