Current Podders®


Helping you to make the most of your Omnipod®

The Omnipod® Support Programme has been designed to make your transition to the Omnipod® Systems as simple as possible. The programme offers a range of value-added services to help you make the most of what Omnipod® has to offer. 

For more information about the individual services and their availability, contact Insulet Customer Care.  We will be happy to assist you.


Please speak with your diabetes healthcare professional first to assess the suitability for the Omnipod® Insulin Management System.

Omnipod® Support Programme Offerings

Educational and Training Resources

Resource guides, troubleshooting and tips, and additional educational and training support are available - 24/7 access to educational resources here.

Omnipod® Training

Speak with your diabetes healthcare professional to learn more about the training services available to all new Podders®. You can also join one of our live demos.

Sample Pod*

Try out a free, non-functioning sample Pod at home to get the feel of the Omnipod DASH® System before getting started.

*The sample Pod is a needle-free, non-functioning Pod that can be worn for up to 3 days.

Video Tutorials

Our helpful training videos walk you through priming and activating your Pod, checking your blood glucose, managing your Personal Diabetes Manager’s alerts, and more.

Reordering Consumables

Pods can be ordered online direct from our website. For guidance on how to reorder Pods and other consumable items, please contact Insulet Customer Care or check the reordering webpage.

†Reordering of consumables is not available in every country. Please contact your local Insulet Customer Care team for more information.

PDM Holiday Loaner Programme

Supporting you wherever you are in the world. PDM Holiday Loaners are offered, subject to availability. Contact Insulet Customer Care for more information about it.

Omnipod® Account

You can use your Omnipod® account for the following activities: 

  • Confirm and track your orders
  • Log Adhesive and hazard alarm issues
  • Update contact and delivery details

Insulet Partnering with diasend®

With diasend®, users have access to all of your diabetes information in one easy-to-use platform. diasend® allows you to review your diabetes patterns, understand the cause-and-effect relationships of your activities on your blood glucose and share data with your healthcare professional.

Pod Disposal Programme

Insulet’s Pod Disposal Programme provides Podders with an alternative way to dispose of used Pods, so you can help reduce landfill and prevent excess waste. Contact Insulet Customer Care to learn more about how the Insulet Pod Disposal Programme works and to request your first disposal kit.


Our Role in the Diabetes Community

Our insulin management system has already helped to improve the lives of many individuals across the globe, and we’re not stopping there. Through partnerships with a number of professional medical organisations and diabetes non-profit organisations, we support the diabetes community’s efforts to increase awareness, improve access and accelerate innovation.


§The Personal Upgrade Programme will run from 10th November 2020 until and including 9th November 2021  and is subject to the HCP responsible for a users' diabetes treatment agreeing to participate. If a HCP agrees for an Omnipod® System user to avail of the Personal Upgrade Programme, the HCP and user will have to complete the order form provided by Insulet. Insulet will then send the user an Agreement for the Purchase of an Omnipod DASH® PDM Kit. Upon receipt of the signed Agreement Insulet will contact the Omnipod® System user and arrange payment by credit card using Worldpay. Upon payment confirmation, the Omnipod DASH® PDM Kit will be sent to the user within 3 to 5 business days and the next scheduled shipment of Pods will be Omnipod DASH® Pods. Users are entitled to cancel the Omnipod DASH® PDM Kit orders within 14 days from receipt, and must return the Omnipod DASH® PDM Kit to Insulet within 14 days from the date Omnipod DASH® PDM Kit order is cancelled. If the Omnipod DASH® PDM Kit is returned unopened, in its original packaging, and within the aforementioned period, Insulet will provide a refund for the Omnipod DASH® PDM Kit within 14 days of receiving the product back. Order cancellations must be done using the cancellation form provided by Insulet.