Helping you to make the most of your Omnipod DASH® System
The Omnipod DASH® Support Programme has been designed to make your transition to the Omnipod DASH® System as simple as possible. The programme offers a range of value added services to help you make the most of what the Omnipod DASH® System has to offer.
For more information about the individual services and their availability, contact Insulet Customer Care on 0800 011 6132 (number when calling from outside the UK +44 20 3887 1709) or [email protected]. We will be happy to assist you.
Omnipod® Support Programme Offerings
Try out a free, non-functioning sample Pod at home to get the feel of the Omnipod DASH® System before getting started.
Omnipod DASH® System Training
Speak with your diabetes healthcare professional to learn more about the training services available to all new Podders™.
Educational and Training Resources
Resource guides, troubleshooting and tips, and additional educational and training support are available - 24/7 access to educational resources here.
Our helpful training videos walk you through priming and activating your Pod, checking your blood glucose, managing your Personal Diabetes Manager’s alerts, and more.
Pods can be ordered online direct from our website†. For guidance on how to reorder Pods and other consumable items, please contact Insulet Customer Care or check the reordering webpage.
PDM Holiday Loaner Programme
Supporting you wherever you are in the world. PDM Holiday Loaners are offered, subject to availability, Contact Insulet Customer Care for more information.
The Personal Upgrade Programme will run from 10th November 2020 until and including 9th November 2021, Omnipod® Insulin Management System users who started on the Omnipod® System before the 1st October 2019 may be able to upgrade to the Omnipod DASH® System by self-paying a fee.§
Insulet Partnering with diasend®
With diasend®, users have access to all of your diabetes information in one easy-to-use platform. diasend® allows you to review your diabetes patterns, understand the cause-and-effect relationships of your activities on your blood glucose and share data with your healthcare professional.
Pod Disposal Programme
Insulet’s Pod Disposal Programme provides PoddersTM with an alternative way to dispose of used Pods, so you can help reduce landfill and prevent excess waste. Contact Insulet Customer Care to learn more about how the Insulet Pod Disposal Programme works and to request your first disposal kit.
Our Role in the Diabetes Community
Our insulin management system has already helped to improve the lives of many individuals across the globe, and we’re not stopping there. Through partnerships with a number of professional medical organisations and diabetes non-profit organisations, we support the diabetes community’s efforts to increase awareness, improve access and accelerate innovation.