Request Replacement Pods
Please complete the form below so we can quickly arrange the return and replacement of any unused affected Pods. To check if your Pods are affected visit the Pod Lot Checker. For more details, please visit the Field Safety Corrective Action page or if you would like additional help, please call our dedicated Product Support Line at +61 1800 954 074 or +61 272 084352 if calling from abroad.
Please note that this replacement request form can be submitted only once per customer.
The quantity of Pods requested for replacement must equal the unused affected Pods to be returned. The total number of Pods you can request through this self‑service form is 30 Pods.
Within that limit:
- Omnipod 5: up to 30 Pods
- Omnipod DASH: up to 30 Pods
For requests above these limits, please contact Product Support.