Update to your Omnipod 5 Controller

In the coming days you will get a notification on your Omnipod 5 Controller to install an update to version 1.2.4.  The software update will fix the issue discussed in the recent Field Safety Notification (REF: 9056196-11/22/2023-001-C) for the bolus calculator. 

Upon updating your Omnipod 5 Controller to v1.2.4 this issue will be resolved. As per the Omnipod 5 User Guide, it is still important that you confirm the bolus amount is what you require before pressing START.

For more information on the Field Safety Notification: www.omnipod.com/en-gb/fsn-11-2023 

Prepare for the Update

Before completing the update, it is important to ensure you have adequate battery levels and strong Wi-Fi connection.

  • Your Controller battery level must be above 40%, or above 20% if your device is actively charging.
  • To be able to download and install the update, you must be connected to a strong Wi-Fi connection. It could take longer to install the update with a weak Wi-Fi connection.

Completing the Update 

You will receive a notification on your Controller screen when the 1.2.4 software is ready to install. A two-stage update process will be required to complete the installation. Once the first update is installed, you will be prompted to start the second update. This should last a few minutes depending on your connectivity. 

If you are ready to install the update you can select ‘Update Now’ and simply follow the on-screen instructions. If you are not ready to install the update you can select ‘Not Now’ and update at a time convenient to you.

We always recommend installing updates available to you as soon as you are able to ensure you have the latest software.

Stage 1 – Operating System Update

Update UK
Update UK

Stage 2 – Omnipod 5 App Update

IOS Update
IOS Update

If you choose ‘Not Now’ you can manually update at any time from the notification menu (bell icon). Otherwise, each time you select ‘Not Now’ a notification will reappear after 72 hours until the update is successfully installed.

To manually update:

  1. Navigate to the home screen
  2. Tap the notification bell on the top right of the screen
  3. Tap the update notification
  4. Tap Update Now

During the update you will not be able to navigate within the Omnipod 5 Controller, including the ability to bolus. Automated insulin delivery will continue to deliver in the background. This should last a few minutes depending on the strength of your Wi-Fi connection.

Normal use of the Omnipod 5 Controller will resume once the update is complete. The update will not impact insulin delivery settings or your adaptivity from the algorithm. 

Support at every step 

For additional support or if you have any questions, please contact our Customer Care team at 0800 011 6132*. We're available 24 hours a day, 7 days a week.


*Your call may be recorded for quality monitoring, and training purposes. Calls to 0800 numbers are free from local landlines but other networks or network carriers may charge for these calls.