Getting Started on the Omnipod® Insulin Management System

How does the Omnipod® System compare to traditional insulin pumps?

Like traditional insulin pumps, the Omnipod® System features precise, personalized, continuous insulin delivery with basal rate and bolus delivery options as well as safety checks and alarm features.

The difference lies in the innovative, award-winning design.

  • Its two parts; the Personal Diabetes Manager and Pod communicate wirelessly1, which eliminates the need for tubing
  • Hands-free auto cannula insertion2 is virtually pain-free
  • The Personal Diabetes Manager (PDM) has a fully integrated FreeStyle blood glucose meter, so there is nothing extra to carry, and no manual entry is required
What does continuous insulin delivery mean?

Insulin pumps deliver a basal rate of insulin all throughout the day. People who wear traditional tubed insulin pumps often have to disconnect from them periodically throughout the day to bathe, swim, play contact sports or during intimate moments. This can disrupt basal insulin delivery and studies confirm that even a 30-minute interruption of basal insulin delivery can result in elevated glucose levels. With the Omnipod® System, there's no need to disconnect.

Can the Omnipod® System be used by children and teens?

Yes, in Canada the Omnipod® System can be used by people of all ages who require insulin to manage their diabetes—including children and teens. The Pod is especially beneficial for children and teens who participate in sports and other active hobbies. The Pod is both durable and waterproof3, with nothing to tangle or get caught as you move around.

Does the Omnipod® System have a Continuous Glucose Monitor (CGM)?

The Omnipod® System does not come with an integrated CGM system. However, the Omnipod® System is may be used with all available CGMs—allowing you to choose the CGM that best fits your health needs and lifestyle.

How small is the Omnipod® System?

Designed so that it can be worn discretely:

  • The Pod is 3.9 cm x 5.2 cm x 1.45 cm (1.53 in x 2.05 in x 0.57 in)
  • The Personal Diabetes Manager (PDM) is 6.4 cm x 11.4 cm x 2.5 cm (2.5 in x 4.5 in x 1.0 in)
How does the Omnipod® System compare to Multiple Daily Injections (MDI)?

The Pod has been engineered for ease of use:

  • Hands free auto-cannula insertion with no needles in sight

  • The Pod delivers up to 72 hours of continuous insulin

Using the Omnipod® System

Can I swim or shower with the Omnipod® System?

The Pod has an IP28 waterproof rating. This international standard means that the Pod has been tested to function normally as deep as 7.6 meters (25 feet) below the water surface for up to 60 minutes. If you plan to be in water for a long time, we recommend as a precaution that you get out occasionally to make sure that the adhesive is still securely attached to your skin. Because insulin degrades at high temperatures, the temperature of most hot tubs can spoil insulin, making it ineffective, we do not recommend wearing the Pod in a hot tub unless you keep it out of the water. In all cases be sure to follow your insulin manufacturer’s instructions for use.

The Personal Diabetes Manager is not waterproof. Do not place it in or near water.

Can I travel while using the Omnipod® System?

Yes. If you are flying, we recommend that you contact your airline for information on current security requirements.

Can I play sports while wearing a Pod

The Pod is ideal for sports because it is both durable and waterproof3, with nothing to tangle or get caught as you move around. Plus, there’s no reason to disconnect the Pod while playing sports.

How close do the Pod and Personal Diabetes Manager need to be to each other?

The Pod and Personal Diabetes Manager communicate using wireless technology.

  • To activate, the Pod must be placed adjacent to and touching the Personal Diabetes Manager
  • To make changes in your basal program, deliver a bolus, or check Pod status, the Pod and Personal Diabetes Manager can be up to 1.5 meters apart (5 feet)

Once a Pod is activated, the Pod and Personal Diabetes Manager do not need to be near each other for basal insulin delivery.

What if someone near me also uses the Omnipod® System?

Each Pod establishes a unique, one-to-one relationship with your Personal Diabetes Manager during priming. As a result, there is no chance that someone else's Personal Diabetes Manager will interfere with your active Pod. The Personal Diabetes Manager also has an ID screen, allowing you to easily identify your Personal Diabetes Manager before using it.

Is training available when I start on the Omnipod® System?

Yes, if you're new to the Omnipod® System, a Certified Pod Trainers (CPT) will train and support you to get you up and running.

How the Pod works

Does the Pod come pre-filled with insulin?

No, the Pod does not come pre-filled with insulin; you use the fill needle and syringe enclosed with each Pod to fill it with the amount of insulin you need. Please note that you will need to get a separate prescription for insulin from your healthcare provider.

What type of insulin should I use with the Pod?

The Pod is designed to be used with U-100 rapid-acting insulin. The following U-100 rapid-acting insulin analogs have been tested and found to be safe for use in the Pod: Novolog®, Humalog®, Admelog® or Apidra®.

How much insulin does the Pod hold?

The Pod can hold up to 200 units of insulin; it requires a minimum of 85 units of insulin to begin operation. Simply fill the Pod with the amount of insulin you will need while wearing it, up to 200 units.

What type of adhesive does the Pod use?

A latex-free, acrylic-based adhesive keeps the Pod in place, even in the presence of moisture.

Where on my body can I wear the Pod?

It is recommend that you consult with your healthcare provider to determine the best site location when starting on the Omnipod® System. However, once you have mastered using the Pod, you can wear it on your abdomen, upper thigh, lower back, or the back of your upper arm - in fact, just about anywhere you would give yourself an insulin injection.  You should avoid wearing the Pod within 2 inches of your navel, and in other areas where belts, waistbands, or tight clothing may rub against, disturb, or dislodge it.

We do not recommend wearing the Pod over a tattoo, mole, or scar due to possible issues with insulin absorption.

➤Click here to view or download the Pod Placement Guide

How long do I wear each Pod?

The Pod can be worn for up to 3 days (up to 72 hours). Please follow your healthcare provider's directions concerning how frequently you should replace the Pod.

How long is the Pod's cannula?

The Pods automated insertion system automatically inserts the soft cannula below the skin to a depth of 6.5 mm and at an angle of less than 50 degrees to the skin.

How the Personal Diabetes Manager work?

Does the Omnipod® System provide data download/management capability?

Yes, all of your insulin delivery, blood glucose, and carbohydrate information can be downloaded directly from your Personal Diabetes Manager to a data management application which is available to Podders™ at no cost.

Data management:

•Stores up to 90 days measurements from integrated blood glucose meter

•The diasend by Glooko data management platform combines information from the Omnipod® System and CGMs that are needed for successful diabetes management

How long do the batteries last in the Personal Diabetes Manager?

Personal Diabetes Manager’s batteries last approximately 3 weeks, depending on individual usage. Extensive use of the bright mode option may shorten this timeframe. Please note that the Personal Diabetes Manager requires AAA Alkaline Batteries, and you should not use any other type of batteries to power the PDM.

Never use old or used batteries as this could prevent the Personal Diabetes Manager from working properly.

Ordering the Omnipod® System

What is the Omnipod® Demo Kit?

The Omnipod Demo Kit contains a non-functioning Pod designed to give you a true sense of the Pod's wear-ability, comfort and flexibility.

Apply the demo Pod anywhere you would normally give an injection and wear it for up to 3 days3 to see how it feels.

The Demo Pod will NOT deliver insulin.

Request your Demo Pod Kit

How do I order the Omnipod® System?

Start by completing the Patient Information Form (PIF).  You can do that online or download the PIF and fax it to Customer Care: online or via fax . You can also call us anytime at 1-844-207-9982.

Starting on the Omnipod® System requires a prescription, so you will need to speak with your healthcare provider to place your order.

Get started on the Omnipod® System 

How much does the Omnipod® System cost?

The actual cost of the Omnipod® System varies from province to province, and available reimbursement coverage from private and public insurance, amongst other factors.

Once you submit your Patient Information Form (PIF) an Omnipod® Customer  Care will assist you to determine your insurance coverage options.

Customer Care and Common Questions

Will the Pod still deliver insulin if I forget my Personal Diabetes Manager at home or elsewhere?

Your activated Pod will continue to deliver current programmed basal insulin, even if you do not have your Personal Diabetes Manager with you. However, you need your Personal Diabetes Manager to make changes to your basal delivery, deliver bolus doses, test your blood glucose, or respond to alarms or alerts.

What happens if I lose or break my Personal Diabetes Manager?

If your Personal Diabetes Manager breaks due to defects in materials and/or workmanship within the five years of the original date of purchase, we will repair or replace your Personal Diabetes Manager at no charge to you, subject to the conditions and exclusions detailed in the User Guide.

Should anything happen to your Personal Diabetes Manager, please call our 24/7 Customer Care Team at 1-855-POD-INFO (1-855-763-4636) immediately to purchase or request a replacement. In most cases you will receive your replacement within 24 hours within Canada.

Do you offer 24/7 customer support?

Yes, we offer toll-free Customer Care 7 days a week, 24 hours a day, at 1-855-POD-INFO (1-855-763-4636). If you are a Canadian customer and temporarily out of the country, please dial 1-289-247-3534.

If you are an international (non-Canadian) customer, please refer to the Customer Care instructions on your country’s website.

Do you offer customer support in French?

Yes, we offer toll-free French-speaking Customer Care 7 days a week, 24 hours a day. French-speaking representatives can be accessed by calling 1-855-POD-INFO (1-855-763-4636). If calling from outside Canada please dial 1-289-247-3534.

If you are an international customer, please refer to the Customer Care instructions on your country’s website.

How do I order supplies?

You can order Pods online through Diabetes Express or by calling 1-855-POD-INFO (1-855-763-4636) and select the option to place an Omnipod order from the menu prompts.

Is there a money-back guarantee for the Omnipod® System?

If you decide that the Omnipod® System isn’t right for you, our Pod Promise 90 day money-back guarantee program allows you to return the Omnipod® System and request a full refund within 90 days after the initial pump training. To learn more or initiate a return request, please call 1-844-207-9982 or email us at

Please note that our limited, 90-day money-back guarantee program is subject to the following terms and conditions:

  • Only products from your first shipment are eligible for a refund
  • The product must be returned within 14 days of the refund request date
  • Refunds will be issued to you and/or your insurance provider according to the amount actually paid for the product

  1. The Personal Diabetes Manager needs to be within 1.5 meters (5 feet) of the Personal Diabetes Manager to deliver a programmed bolus. It does not need to be in your proximity to deliver basal throughout the day.

  2. Robert Purkiss and Steve Stone, A whitepaper written by Argent Global Services that evaluates which insulin delivery mechanism best simplifies insulin therapy.

  3. The Pod has a waterproof IP28 rating for up to 7.6 meters (25 feet) for 60 minutes. The PDM is not waterproof.

  4. Up to 72 hours of insulin delivery.

FreeStyle and related brand marks are trademarks of Abbott Diabetes Care Inc. in various jurisdictions and used with permission