Supporting your patients starting on Omnipod® 5

Step 1



Prior to your patient starting on the Omnipod 5 system, they will need to be using Dexcom G6 with the Dexcom G6 app on a compatible smartphone. If your patient is using the Dexcom receiver, they must download the Dexcom G6 app for iOS or Android.

Omnipod 5 Setup

Once the Omnipod 5 order has been approved by Insulet, your patient will receive an email from Insulet with a link to complete their online Omnipod 5 setup. This can be completed via a computer or mobile phone.

Your patient will need to complete online Omnipod 5 setup before their Omnipod 5 product training. This will involve signing in with, or creating an Omnipod ID and completing the consent screens, where we provide your patient with information on the processing their personal data.


Through the Omnipod 5 setup process, we recommend that your patients link their Omnipod ID to their Glooko Account. A Glooko account can be created at this stage.

Glooko will enable your patient to:-

  • See their glucose and insulin data.
  • Share their diabetes data with you, so please share your clinics Proconnect code.


Preparation for Training

Encourage your patient to watch the ‘How to Videos’ here to prepare them for their product training.

Expectation setting

In line with other AID Systems, it is important you provide your patients with realistic expectations before starting on Omnipod 5.

Your patients can start immediately in Automated Mode but it may take a few weeks for full optimisation to be achieved. Omnipod 5 System continues to adapt to your patient’s needs as it builds history on insulin requirements.

Prior to initiation, please ensure your patients are familiar with the following requirements :

✓ Need to deliver bolus for carbohydrate intake at meals and snacks to minimise postprandial hyperglycaemia.
✓ Need to perform Pod and sensor changes.
✓ Need to respond to alerts and alarms.

Step 2

Product training

Pre-start therapy guidance

Please provide guidance regarding any changes to current therapy in preparation to starting on Omnipod 5.


Your patient will need to come to training wearing their active Dexcom G6 sensor and using the Dexcom G6 app. Please request their Dexcom G6 receiver is switched off.

Starter kit

Ensure you have the Omnipod 5 starter kits and box for Omnipod 5 Pods available if product training is taking place at the hospital. The Omnipod 5 Starter kit and Omnipod 5 Pods will be sent to your patient’s home if a virtual home start is planned. Remember to ensure a vial of compatible rapid U-100 acting insulin is prescribed*.

Step 3

Post training support

To get the best out of Omnipod 5 your patient can access several informative resources at including: -

Omnipod 5 quick tips
Algorithm video

If you have any questions about optimisation of care, please contact your local Insulet team.

*NovoLog/ NovoRapid, Humalog, and Admelog/Insulin Lispro Sanofi are compatible with the Omnipod 5 System for use up to 72 hours (3 days).