Omnipod® 5 FAQs:
Sensors & Glucose Meters

No, the Omnipod 5 System does not have integration with a blood glucose meter. The Omnipod 5 System is compatible with the Dexcom G7 CGM Systems and FreeStyle Libre 3 Plus Sensor. 

The Omnipod 5 System is compatible with the Dexcom G7 CGM System and FreeStyle Libre 3 Plus Sensor. 

The Omnipod 5 System can be used with or without a CGM/sensor but to benefit from automated insulin delivery, it must be paired with a compatible glucose sensor.

Omnipod® 5 users who are considering switching to a different sensor brand should first speak to their healthcare provider. Connecting a different compatible sensor brand with Omnipod 5 can be done at a Pod change via the Omnipod 5 Controller. Step by step instructions will be displayed on the Controller on how to connect to a new sensor. More information, including 'How to videos' and the Omnipod 5 user guide are available at  http://omnipod.com/en-ca/current-podders/resources/omnipod-5. A new sensor prescription may be required.

Glucose meters do not communicate with the Omnipod 5 System. You are however able to use any meter to manually check your glucose and manually enter the reading in the Omnipod 5 System. A glucose meter is not included with the Omnipod 5 System.

When sensor values are missing for greater than 20 minutes, the Omnipod 5 System enters Automated Mode: Limited. In this limited state, the Omnipod 5 algorithm can no longer fully adjust your automated insulin delivery because the Pod is not receiving updated glucose values from the sensor. When the System enters Limited state, the Omnipod 5 algorithm never gives more than the Basal Program that would be active during Manual Mode. After an hour of missed sensor values, the missing sensor values advisory alarm is presented, and you receive a steady rate of insulin that will not vary until the sensor connection is restored.

Omnipod 5 Manual Mode and Omnipod DASH both deliver the basal rate in the same way as it is set by the user. Omnipod 5 Manual Mode unlike Omnipod DASH will have a new Controller with a larger screen. 

No, the Dexcom receiver cannot be used as part of the Omnipod 5 System. Users must use the Dexcom mobile app on a compatible device as part of the system. Visit https://www.dexcom.com/en-CA/faqs/g7/compatibility 

Your sensor readings and insulin data can be viewed together using the graph accessible from the home screen of the Omnipod 5 System Controller.  You are also able to view the sensor and insulin data in Glooko. You can also view your sensor readings on your Dexcom mobile app and using Dexcom Clarity.

The Omnipod 5 System requires the Dexcom mobile app, not the Dexcom receiver, to set-up the Dexcom Sensor System. The Dexcom Sensor can only connect with one medical device, either the Dexcom receiver or the Pod, at a time. Omnipod 5 provides automated insulin delivery when the Pod and Dexcom Sensor are continuously connected. This means that, to remain in automated mode, the Pod must be the medical device that Dexcom connects with and the Dexcom receiver cannot be used.  The Dexcom mobile app also offers many great features including Follow, Clarity and Smart Watch functionality. Visit https://www.dexcom.com/en-CA/faqs/g7/compatibility to view the list of compatible phone models for the Dexcom Sensors. 

For the Omnipod 5 Automated Mode feature to work, you will be required to control the Dexcom Sensor from the Dexcom mobile app on a compatible phone. If you do not have a Dexcom compatible phone, you will have to purchase a phone from their compatible phone list.  Please visit www.dexcom.com/compatibility for the latest list. Speak to your healthcare provider about other options.

You cannot use Omnipod 5 in Automated Mode without a compatible Dexcom Sensor.  Speak to your healthcare provider about other options.

 To learn more about Dexcom Sensor products please contact them directly or visit https://www.dexcom.com/en-CA 

Caregivers can follow their child's glucose data through the Dexcom Follow App on a compatible smartphone device.

Please contact Dexcom Technical Support via the Dexcom portal https://www.dexcom.com/en-CA/care or alternatively call 1-844-832-1810.

The new Omnipod® 5 Pods compatible with Dexcom G6 and G7 sensors indicate this on the upper right corner of the box and the Pod tray inside the box and a new REF number (POD-OMNI-I1-6729). The Omnipod 5 Pods compatible the Freestyle Libre 3 Plus sensor do not support the Dexcom G6 and G7 sensors and have a different REF number. 

When connected via Bluetooth, an active FreeStyle Libre 3 Plus sensor will send glucose values to an active Pod every 5 minutes. These values will be visible on the Omnipod® 5 Controller.

No, your Insulet provided Omnipod® 5 Controller will activate, deactivate, display sensor glucose values and control the FreeStyle Libre 3 Plus sensor. It will also display any notifications or alarms.  To use a FreeStyle Libre 3 Plus sensor, the Controller must be using software version 4.0.3

The new Omnipod® 5 Pods compatible with the Freestyle Libre 3 Plus sensor indicate this on the upper right corner of the box and the Pod tray inside the box and a new REF number (POD-OMNI-I1-6229). The Omnipod 5 Pods compatible with Dexcom G6 and G7 sensors do not support the Freestyle Libre 3 Plus sensor and have a different REF number. 

Our packaging is designed to support multiple markets globally, and sensor compatibility varies by country. The Omnipod® 5 Automated Insulin Delivery System in Canada is integrated with FreeStyle Libre 3 Plus and Dexcom G7 sensors. Users should only use sensors that are approved and indicated for use with Omnipod 5 in Canada. Compatibility can be confirmed using the Omnipod 5 user guide.

Users must start their FreeStyle Libre 3 Plus sensor with the Omnipod® 5 Controller to utilize the automated insulin delivery functionality of Omnipod 5. After starting the sensor on the Omnipod 5 Controller, all glucose related notifications and alarms are only available on the Omnipod 5 Controller.

The Omnipod® 5 User Guide instructs users to choose a FreeStyle Libre 3 Plus sensor site that is within line of sight and at least 2.5cm (1 inch) away from the Pod. Note: Line of sight means that the Pod and sensor are worn on the same side of the body in a way that the two devices can "see" one another without the user's body blocking their communication.

Omnipod® 5 and FreeStyle Libre 3 Plus users can link their online Omnipod accounts and LibreView accounts by navigating to the Account Linking page within their online Omnipod account. Users will also receive an email informing them that the functionality is available with further instructions on how to share their data with caregivers via the LibreLinkUp app.

Omnipod® 5 integrated with FreeStyle Libre 3 Plus users can share their glucose data with connected caregivers in the LibreLinkUp app.

Users should contact the Omnipod® Customer Care team at 1-855-POD-INFO (1-855-763-4636) for any issues related to their online Omnipod account and linking with LibreView. For additional support with LibreView or LinkUp please contact Abbott Diabetes Care at 1-800-461-8481.

Users should contact Abbott customer support at 1-800-461-8481 for assistance with any issues related to LibreLinkUp.