Omnipod Discover™ FAQs

Omnipod Discover™ is Insulet’s diabetes data management system for Omnipod® 5.

It brings glucose trends, insulin delivery data and pump settings together in one report to help support conversations between Omnipod 5 users and their healthcare team.

Omnipod Discover™ gives Healthcare Professionals access to key Omnipod 5 user data in one concise report.

This can help Healthcare Professionals review glucose trends, insulin delivery information and pump settings, identify patterns and support more informed discussions with Omnipod 5 users.

Omnipod Discover™ is Insulet’s proprietary diabetes data management system for Omnipod 5.

Data is uploaded from the Omnipod 5 Controller wirelessly using the built-in SIM card for cellular connectivity or a secure Wi-Fi connection.

Glooko will also continue to be available for use with Omnipod 5.

Yes. Omnipod Discover™ is a diabetes data management system that meets local regulatory, legal and quality requirements.

No. Omnipod Discover™ is free to use for Healthcare Professionals, Omnipod 5 users and caregivers.

If you have an Omnipod Discover ™ account, Healthcare Professionals and clinic staff can access Omnipod Discover™ by signing in at:

global.discover.omnipod.com/hcp

This URL is for Clinic Admins, Healthcare Professionals and clinic staff only.

Omnipod 5 users should not use this URL. Omnipod 5 users access Omnipod Discover™ by signing in through their Online Omnipod Account.

If your clinic is not yet enrolled in Omnipod Discover™, please email: [email protected]. The team will aim to respond within 1–2 business days.

Omnipod 5 users access Omnipod Discover™ through their Online Omnipod Account.

They can sign in via https://account-intl.omnipod.com/ and access Omnipod Discover™ from their account.

Omnipod Discover™ is web-based and does not require software installation.

You can access Omnipod Discover™ using a supported web browser, such as Google Chrome or Microsoft Edge.

HCP enrolment is opening soon.

The launch date and next steps will be available shortly.

If your clinic is not yet enrolled in Omnipod Discover™, or you are not sure who your Clinic Admin is, please email:

[email protected]

The team will aim to respond within 1–2 business days.

If your clinic is already enrolled in Omnipod Discover™, your Clinic Admin will need to invite you.

Once invited, you will receive an email from:

[email protected]

Follow the prompts in the email to complete your Omnipod Discover™ account registration.

You will need to use your own unique professional email address, such as a hospital or clinic email address. This helps ensure your account is set up correctly and matched to your current Omnipod HCP profile with Insulet Australia.

For enrolment support, please email:

[email protected]

Your Clinic Admin is the person at your clinic who can invite Healthcare Professionals to enrol in Omnipod Discover™.

If you are not sure who your Clinic Admin is, please email:

[email protected]

Yes. Each Healthcare Professional should have their own Omnipod Discover™ account using a unique professional email address, such as a hospital or clinic email address.

Using your own professional email address helps reduce login issues and helps ensure your account is matched correctly to your Omnipod HCP profile with Insulet Australia.

Yes. If you work across multiple clinics, you can use the same professional email address to be invited to more than one clinic in Omnipod Discover™.

This allows you to switch between clinics without signing out and signing back in.

We recommend each HCP has their own Omnipod Discover™ account using a unique professional hospital or clinic email address.

However, sharing one Omnipod Discover™ account is subject to the clinic’s own privacy policies and risk assessment.

If a shared account is used, the account will belong to the individual whose first name, last name and email address were used to enrol in Omnipod Discover™, or whose details match the current Omnipod HCP profile with Insulet Australia.

This means the name displayed in Omnipod Discover™ and in reporting will be linked to that individual, rather than to each HCP using the account.

No. A Healthcare Professional who is also an Omnipod user cannot use the same email address for both their Omnipod Discover™ HCP account and their personal Omnipod user account.

We recommend using your professional email address for your HCP Omnipod Discover™ account and your personal email address for your personal Omnipod user account.

If you have already enrolled as an Omnipod user using your professional email address, you may experience an “Oh no” error when trying to access Omnipod Discover™.

If this occurs, please contact the Customer Care Team on 1800 954 074 or +61 2 7208 4352.

Omnipod Discover™ matches Healthcare Professionals to their existing Omnipod HCP profile with Insulet Australia using email address only.

It does not match based on:

• name;
• spelling variations;
• clinic;
• role; or
• any other identifier.

If your email address matches your existing Omnipod HCP profile, Omnipod Discover™ will use that profile.

If your email address does not match an existing Omnipod HCP profile, a new profile may be created.

If an email address is already registered in Omnipod Discover™, it cannot be used to create a second Omnipod Discover™ account.

To enrol with a new email address:

• If your clinic is not enrolled in Omnipod Discover™, please email your details to [email protected].
• If your clinic is already enrolled in Omnipod Discover™, please contact your Clinic Admin and ask them to invite you using your new email address.

Existing Omnipod 5 users can enrol in Omnipod Discover™ through their Online Omnipod Account.

Sign in to your Online Omnipod Account, then select:

My Account > Account Linking > Enrol in Discover

New Omnipod 5 users should visit:

https://www.omnipod.com/setup

You will be prompted to create an Online Omnipod Account and complete the Omnipod onboarding process.

During onboarding, you will be given the option to enrol in Omnipod Discover™. You must complete the full Omnipod onboarding process, including the mandatory consent screens, before access to Omnipod Discover™ can be granted.

If you skip Omnipod Discover™ enrolment during onboarding, you can enrol later by signing in to your Online Omnipod Account and selecting:

My Account > Account Linking > Enrol in Discover

A Clinic Code is a unique code that helps an Omnipod 5 user find their clinic and share data with that clinic in Omnipod Discover™.

If an Omnipod 5 user accidentally connects to the wrong clinic, they can remove the clinic and enter the correct Clinic Code in Omnipod Discover™.

Clinic Admins can also remove users if they receive an incorrect request.

To share data with a clinic, the Omnipod 5 user must:

1. enrol in Omnipod Discover™ through their Online Omnipod Account;
2. provide consent for data sharing; and
3. enter the clinic’s Clinic Code in Omnipod Discover™.

If data is still not showing, please contact the Customer Care Team on 1800 954 074 or +61 2 7208 4352.

Omnipod 5 users can choose to share their Online Omnipod Account details, including their Omnipod ID and password, with a caregiver.

The caregiver can then visit https://account-intl.omnipod.com/, sign in using the user’s Online Omnipod Account details and select Go to Discover.

Omnipod Discover™ provides insights including:

• Days in Range;
• Weekly Time in Range;
• Time in Range Trend;
• Insulin Usage Insights; and
• Patterns Found.

Healthcare Professionals can view device settings in the patient report.

If you have an Omnipod Discover™ account sign in at:

https://global.discover.omnipod.com/hcp

Search for the Omnipod 5 user by surname and select View report. Device settings can be viewed on the last page of the report.

Please note: this URL is only for Clinic Admins, Healthcare Professionals and clinic staff. Omnipod 5 users must access Omnipod Discover™ through their Online Omnipod Account. If you do not have an Omnipod Discover account email [email protected].

Omnipod 5 users can access the Physician Report in Omnipod Discover™ by selecting the menu button and choosing Download Physician Report.

For enrolment assistance relating to Omnipod Discover™, please email: [email protected]. We will aim to respond within 1-2 business days.

For any Omnipod Discover™ or general Omnipod 5 support enquiries, please contact the Customer Care Team on 1800 954 074 or +61 272 084 352.

For product support enquiries or complaints, please contact the Customer Care Team on:

1800 954 074 or +61 2 7208 4352

Make sure you are entering the correct username and password when signing in to the Omnipod Discover™ HCP portal:

https://global.discover.omnipod.com/hcp

If the issue continues, please contact the Customer Care Team on 1800 954 074 or +61 2 7208 4352.

An “Oh no” error may occur if there is an issue with the email address or account being used to access Omnipod Discover™.

For example, this may happen if a Healthcare Professional who is also an Omnipod user has already enrolled as an Omnipod user using their professional email address.

If this occurs, please contact the Customer Care Team on 1800 954 074 or +61 2 7208 4352.

Omnipod Discover™ is a retrospective data analytics and reporting system intended for Omnipod 5 users or their caregivers and their healthcare providers for the analysis of glucose and insulin delivery data in home and healthcare settings.

It is intended as supplemental data to support diabetes management and aid healthcare providers in patient care.

Omnipod Discover™ is not intended for people with diabetes in acute care settings or for real-time patient monitoring.

The Omnipod Discover™ software platform is not intended to replace the primary real-time display of the sensor or insulin delivery data on the device, nor does it control any functions of the Omnipod® 5 System.

Any medical treatment decisions or adjustments should not be made based on this software platform alone. A qualified Healthcare Professional should be consulted to make such decisions.

Insulet aligns its oversight and management of cybersecurity with the International Organisation for Standardisation/International Electrotechnical Commission’s 27000 series, also known as ISO/IEC 27000, and the NIST Framework for Improving Critical Infrastructure Cybersecurity.

Insulet has audited compliance and development programs in place for the devices, systems and services it sells, consistent with applicable medical device regulatory requirements.