Omnipod Discover Training

Omnipod Discover is Insulet's proprietary diabetes data management system. Omnipod Discover enables access to patients’ glucose trends, insulin delivery data and pump settings available in one concise report. Providing Healthcare Professionals with a dedicated display that delivers key insights between patient visits so you can optimise your time spent with Omnipod® 5 patients. 

Omnipod Discover is Insulet's proprietary diabetes data management system compatible with Omnipod 5. Data is uploaded from the Omnipod 5 Controller wirelessly using the built-in SIM card for cellular connectivity or a secure Wi-Fi connection.

Health Care Professionals and clinic staff can access Omnipod Discover by visiting: https://global.discover.omnipod.com/hcp. 

Please note: The Omnipod Discover URL is only accessible to clinics and Healthcare Professionals at this stage. A patient will not be able to use this URL link and must access Omnipod Discover by signing in via their Online Omnipod Account.

If your clinic is already enrolled to Omnipod Discover, you will need to be invited to Omnipod Discover by your Clinic Admin.

 If your clinic is not yet enrolled in Omnipod Discover, or you are not sure who your Clinic Admin is, please email: [email protected]

Once you have been invited, you will receive an email invitation from Omnipod Discover™ from [email protected]. Please follow the prompts in the email to complete your account registration. 

You will be required to use your own unique professional email address. This helps ensure your Omnipod Discover account is set up correctly and matched to your current Omnipod HCP profile with Insulet Australia. 

For any questions regarding enrolment, please email: [email protected].   

For any product support enquiries and complaints, you can contact the Customer Care Team on 1800 954 074 or +61 272 084 352.

The Clinic code is a unique identifier to assist you in finding your clinic and to initiate data sharing.

Yes. Each Healthcare Professional should have their own Omnipod Discover™ account using a unique professional email address, such as a hospital or clinic email address.

Your email address is used to identify you as a current Omnipod HCP profile holder with Insulet Australia. Using your unique professional email address helps reduce login issues and avoid duplicate or incorrect account matching.   

You can use the same email address to enrol in multiple clinics in Omnipod Discover, allowing you to switch between clinics without logging out and back in.

We recommend each HCP has their own Omnipod Discover™ account using a unique professional hospital or clinic email address.

However, sharing one Omnipod Discover account is subject to the Clinic’s own privacy policies and risk assessment.

If a shared account is used, the account will belong to the individual whose first name, last name and email address were used to enrol in Omnipod Discover™ and/or match the current Omnipod HCP profile with Insulet Australia. 

This means the name displayed in Omnipod Discover™ and in reporting will be linked to that individual, rather than to each HCP using the account.  

No. A Healthcare Professional who is also an Omnipod user cannot use the same email address across Omnipod Discover™.  

We recommend using your professional email address for your Healthcare Professional Omnipod Discover™ account and your personal email address for any personal Omnipod user account.  

If a Healthcare Professional has already enrolled as an Omnipod user using their professional email address, they may experience an ‘Oh no” error when trying to access Omnipod Discover™.  

If this occurs, please contact Customer Care Team on 1800 954 074 or +61 272 084 352. 

Omnipod Discover™ matches HCPs to their existing Omnipod HCP profile with Insulet Australia using email address only. 

Omnipod Discover™ does not match based on: 

• name; 
• spelling variations; 
• Clinic; 
• role; or 
• any other identifier. 

If the email address matches an existing individual Omnipod HCP profile with Insulet Australia, Omnipod Discover™ will use that existing individual account.  

You will not be able to enrol with an email address that is already registered in Omnipod Discover™.   

To enrol with a new email address:  

• If your clinic is not enrolled in Omnipod Discover™, please email your details to [email protected]  
• If your clinic is already enrolled in Omnipod Discover™, please contact your Clinic Admin and ask them to invite you using your new email adrdress  

For further product support enquiries or complaints please contact our Customer Care Team on 1800 954 074 or +61 272 084 352.