Omnipod® 5 compatibility with the LibreLinkUp app Frequently Asked Questions (FAQs)

When the user’s online Omnipod account and LibreView account are successfully linked, compatible glucose readings can be shared with connected caregivers through the LibreLinkUp app*. Availability depends on compatible software, account configuration, internet and cloud connectivity, and successful communication between the Pod and Controller. Readings and notifications may be delayed, incomplete, or unavailable.

*LibreLinkUp is not a primary glucose monitor; Omnipod® 5 users must consult their Omnipod 5 Controller and a healthcare professional before medical interpretation or therapy adjustments.

Linking your Omnipod® and LibreView accounts means that users can share their glucose data with connected caregivers in the LibreLinkUp app*.

*LibreLinkUp is not a primary glucose monitor; Omnipod® 5 users must consult their Omnipod 5 Controller and a healthcare professional before medical interpretation or therapy adjustments.  

To link your Omnipod® and LibreView accounts, users must navigate to the Account Linking page within your online Omnipod account. Users will also receive an email informing them that the functionality is available with further instructions on how to share their data with caregivers via the LibreLinkUp App. 

Omnipod® 5 users should access their online Omnipod account by going to www.omnipod.com and clicking on the ‘Login’ link.

Omnipod® 5 users can access their online Omnipod account via their mobile phone or computer. They can do this by going to www.omnipod.com and clicking on the ‘Login’ link.

For issues involving the online Omnipod® account, account linking, or communication between the Controller and Pod, contact the Insulet Product Support Team 24/7 at 1-855-POD-INFO (1-855-763-4636) option 1.

For issues involving the LibreLinkUp app, contact Abbott Customer Care 7 days a week from 8 a.m. to 9 p.m. EST Monday to Friday, and 9 a.m. to 5 p.m. EST Saturday to Sunday by toll-free phone at 1-800-461-8481.

No, users will not be able to view their data in LibreView when using Omnipod® 5. Users will be able to view their data on their Omnipod 5 Controller and in Glooko. 

All alarms that the Omnipod® 5 user experiences will not be sent to their caregivers LibreLinkUp app. The caregiver will only receive the glucose readings and events that include Sensor Started and Sensor Deleted. The LibreLinkUp app will be generating alarms based on the readings provided and the user settings in the LibreLinkUp app.The LibreLinkUp app is only compatible with certain mobile devices and operating systems. Please check www.librelinkup.com for more information about device compatibility before using the app. Use of the LibreLinkUp app requires registration with LibreView.

Omnipod® 5 System alarms are not sent to LibreLinkUp. Delayed or missed readings may delay or prevent LibreLinkUp notifications.

Yes. The user can go to their online Omnipod® account and within the ‘Account Linking’ page be able to unlink their LibreView account from their online Omnipod account.

No. A FreeStyle Libre 3 Plus Sensor can only be activated with the Omnipod® 5 Controller.   

Yes. Any of the user’s previous LibreLinkUp connections will receive the user’s glucose readings once the online Omnipod® account and LibreView accounts are successfully linked. If the caregiver is not receiving the user’s glucose readings, please check the correct LibreView account is linked to the online Omnipod account.