Data Management FAQs

Omnipod® 5 is compatible with Glooko®. Data is uploaded from the Omnipod® 5 Controller wirelessly using a secure Wi-Fi connection or the built-in SIM card for cellular connectivity. 

As part of the onboarding journey when starting Omnipod 5, the patient has the option of connecting their online Omnipod account to their Glooko account. Users should go to www.omnipod.com then go to Online Omnipod Account Login to wirelessly connect their data management accounts. Users can also access their online Omnipod account and link their Omnipod account to their Glooko accounts. 

The user must connect their online Omnipod Account to their Glooko® account. This can be done during the onboarding process, via webpages (onboarding site) or at Online Omnipod Account. Users must enter their HCP’s unique code (ProConnect Code) in their personal Glooko® account during this process. Once the patient completes both of these steps, their HCP can log into their Glooko® account to view their data. If no ProConnect code is shared the user can print their reports and share with their HCPs. 

The HCP’s Glooko® ProConnect code can be found on your Glooko® account home screen. Contact Glooko® Support to get this code if you cannot find it on the home screen.  

A patient can connect through their smartphone internet browser following the same steps as they do on their personal computer through their Omnipod account. 

Yes. A user can choose to delete all previously shared data by deleting their Glooko® account. To do this, users should access the Account Management page in their personal Glooko® account. 

Users can access their Omnipod 5 account to check the status of their connection. The 'My Account' tab, will show a drop-down to 'Link' in the user’s Omnipod 5 account, which will show the status of their Glooko® account linking. Status in Omnipod 5 account will be "Linked" once a user has successfully linked their account. 

That is great! They just need to sign in with their current username/ password to complete the connection in Omnipod 5 account or at Online Omnipod Account. The reports will start to show data from Omnipod® 5 System moving forward.

If a user does not already have a Glooko® account, then one needs to be created. When prompted to “Log In” or “Sign Up For Glooko” during the Omnipod 5 onboarding, users should choose "Sign Up For Glooko" and follow the steps to create their account before completing the connection process. 

Patients and HCPs can log into their Glooko® account from any internet browser (computer, iPad, etc.). Patients can also use the Glooko® Mobile App. 

As long as the Omnipod® 5 System is connected to the cloud via Wi-Fi or mobile data, Omnipod® 5 data should upload and be available regularly. If connection is lost, all data gathered during that time will be uploaded to the cloud once connection to the cloud is re-established. 

By linking their Omnipod 5 account to their Glooko account, a user can enable real-time sharing of their Omnipod 5 Automated Insulin Delivery System data, to allow them to view their personal data in Glooko’s data management platform. Once linked the user will be able to view their Omnipod 5 data in real-time, review their diabetes history, personalise diabetes insights and share data with their care team.