Omnipod® 5 FAQs:
Setup & Training

Training is essential and must be completed before using the Omnipod 5 System.

To schedule your training, you must first complete the setup process at the Omnipod Setup Portal: omnipod.com/setup.

• Sign in with your existing Omnipod ID or create an Omnipod ID account. These same credentials are also used to sign in to your Omnipod 5 Controller.
• Link your data management account and connect your Omnipod 5 data to your doctor.
• Select your training format. The options available to you are based on your doctor’s recommendations:
  • If you’re currently using Omnipod + Dexcom G6 CGM: You may qualify for self-guided training (eLearning Modules only). Or your doctor may prefer to train you. If you have questions, please contact their office directly.
  • If self-guided training is not an option, select train with a Certified Pod Trainer.
• After completing these steps, all users are advised to log into PodderCentral® to complete the Omnipod 5 eLearning Modules.

Note: If you've scheduled training with a Certified Omnipod Trainer or are being trained by your healthcare provider’s office, you should complete the eLearning Modules prior to your appointment. This is part of your mandatory training. Please also work with your doctor to get your pump settings before starting the Omnipod 5 System.

Do not change your settings without adequate training and guidance from your healthcare provider. Initiating and adjusting settings incorrectly can result in over-delivery or under-delivery of insulin, which could lead to hypoglycemia and hyperglycemia. Always follow the advice of your healthcare provider and the User Guide provided with the Omnipod 5 System.

All users are advised to log into PodderCentral to complete the Omnipod 5 eLearning Modules. To learn more about managing glucose levels with Omnipod 5, we recommend listening to the Omnipod 5 Pro Tip Series Podcast hosted by Juicebox. We also recommend reading Managing Glucose Levels on Omnipod 5. Please note, these materials are supplemental and not intended to replace required training.

Omnipod StayConnected is a texting tool provided by Insulet to share helpful resources with new Podders. If you opt in to receive messages, you will be able to access tips for using your Omnipod 5 System along with quick links to some of our most frequently asked questions.