The Omnipod® Support Programme has been designed to make your transition to the Omnipod® System as simple as possible. The programme offers a range of value added services to help you make the most of what the Omnipod® System has to offer. 

For more information about the individual services and their availability, contact Insulet Customer Care on 0800 011 6132 (number when calling from outside the UK +44 20 3887 1709) or  We will be happy to assist you.

Please speak with your diabetes healthcare professional first to assess the suitability for the Omnipod® Insulin Management System.


Omnipod® Support Programme Offerings

Sample1 Pod

Try out a free, non-functioning sample Pod at home to get the feel of the Omnipod® System before getting started.

Omnipod® System Training

Speak with your diabetes healthcare professional to learn more about the training services available to all new Podders™.

Educational and Training Resources

How-to videos, resource guides, troubleshooting and tips, and additional educational and training support are available - 24/7 access to educational resources here.

PDM Holiday Loaner Programme

Supporting you wherever you are in the world. PDM Holiday Loaners are offered subject to availability, Contact Insulet Customer Care for more information.

Reordering Consumables2

Pods can now be ordered online direct from our website.  For guidance on how to reorder Pods and other consumable items, please contact Insulet Customer Care.

Pod Disposal Programme

Insulet’s Pod Disposal Programme provides PoddersTM with an alternative way to dispose of used Pods, so you can help reduce landfill and prevent excess waste. Contact Insulet Customer Care to learn more about how the Insulet Pod Disposal Programme works and to request your first disposal kit.

Insulet Partnering with diasend®

With diasend®, users have access to all of your diabetes information in one easy-to-use platform.  diasend® allows you to review your diabetes patterns on your smartphone or personal computer, understand the cause-and-effect relationships of your activities on your blood glucose and easily share diabetes data with your diabetes healthcare professional.

  1. The sample Pod is a needle-free, non-functioning Pod that can be worn for up to 3 days.
  2. Reordering of consumables is not available in every country. Please contact your local Insulet Customer Care team for more information.