90 Day Pod Promise Guarantee

93% of new PoddersTM responded that insulin delivery is easier with the Omnipod® System vs. multiple daily injections and other pumps1, 83% of Podders said they felt more in control of their diabetes using the Omnipod System1. But, if within 90 days after receiving your Omnipod System you feel Pod therapy is not for you, simply contact the Omnipod Customer Care Program Team at: 1-855-POD-INFO (763-4636) and a refund will be issued to you* for the cost of the System's Personal Diabetes Manager (PDM) and the initial shipment of Pods. This is our Pod Promise to you.

Pod Promise Program 90-day money-back guarantee is subject to the following terms and conditions:

  • Only product(s) from your first Omnipod Starter Kit shipment after enrolment are eligible for the Pod Promise Program 90-day money-back guarantee
  • Requests for a refund must be made within 90 days after the user’s initial training
  • The product must be returned within 14 days of the refund request date

* Refunds will be issued to you and your health insurance provider according to the amount actually paid for the product.

Choosing an insulin pump is a big commitment, so make sure you discuss with your healthcare professional whether the Omnipod System is a suitable option for you.

1. Spring 2018 Customer Satisfaction Survey: Orchard Hill Market Research pp35. This survey was completed for the previous generation of the device, Omnipod Insulin Management System.

*The Pod has a waterproof IP28 rating for up to 7.6 meters for 60 minutes. The PDM is not waterproof.